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[Kornit General] 921 Breeze error message.

 
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Old November 15th, 2017 Nov 15, 2017 2:20:43 PM -   #1 (permalink)
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Default 921 Breeze error message.

Hi,
Our Breeze is cutting out with error message (8000100FC) Fatal Com Error!
I understand that this is something to do with the USB lead. I have changed the lead, changed the port checked the computer but it is getting worse.
Has anyone had this before?
Thank you.
 
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Old December 5th, 2017 Dec 5, 2017 8:05:26 AM -   #2 (permalink)
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Default Re: 921 Breeze error message.

Have you found a solution to this? We have the same problem, been going on for 2 months. We have had 2 different techs here and are still having problems.
 
Old December 5th, 2017 Dec 5, 2017 11:26:41 PM -   #3 (permalink)
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Default Re: 921 Breeze error message.

Did you try with another pc?
 
 
Old December 6th, 2017 Dec 6, 2017 2:13:49 AM -   #4 (permalink)
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Default Re: 921 Breeze error message.

Yes, changed computers, main boards, head boards, sensors (multiple ones!) We even changed out the power cord....
Everyday it has been different, sometimes the error pops right up when just trying to do a nozzle test, sometimes we can print for 2-3 hours with no problems. The error code will sometimes pop up even when we are not printing on it (stepping away for break or lunch) we will come back and it will have thrown the error.
 
Old December 7th, 2017 Dec 7, 2017 1:09:21 AM -   #5 (permalink)
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Default Re: 921 Breeze error message.

It must be really frustrating...
Check the 12V 24V & 36V power supplies, they are probably full of dirt and overheating
 
Old December 7th, 2017 Dec 7, 2017 2:09:43 AM -   #6 (permalink)
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Default Re: 921 Breeze error message.

We did clean those out, we are going to try to put in new relays today. Hopefully this will be the fix. We changed out a few fuses yesterday. It is a wait and see game. We need to have 2-3 days of no errors to believe it is fixed.

It is strange because there are days we can get a few hours before the error shows up and other days it could be at the first nozzle test.
 
Old December 7th, 2017 Dec 7, 2017 4:45:33 AM -   #7 (permalink)
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Default Re: 921 Breeze error message.

Hi,
checked with my it guy.
We did solve this problem by cleaning deeply both the X and Y end sensors (left-right printhead assembly axis and front-back pallet axis.
 
Old August 1st, 2018 Aug 1, 2018 6:24:26 AM -   #8 (permalink)
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Default Re: 921 Breeze error message.

We have had the exact same problem, one of the first things I did was deep clean all the limit sensors, front / back / left / right and this did not solve the problem for us.
 
Old August 6th, 2018 Aug 6, 2018 7:18:48 AM -   #9 (permalink)
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Default Re: 921 Breeze error message.

Do you have an antivirus program running in the background of the computer? It is possible it is scanning, and cutting out the USB connection, causing the fatal error. Worth checking it out.
 
Old August 6th, 2018 Aug 6, 2018 10:11:42 AM -   #10 (permalink)
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Default Re: 921 Breeze error message.

We have some form of anti-virus on all 5 of the computers running all 5 of our breeze's and this is the only one that gives this error consistently - still it might be worth checking out, perhaps there is something different about the way it runs or is set up on that particular machine that is making it cut out, in any case I will take a look can't hurt, thanks for the idea!
 






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