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[Kornit General] Breeze 921 Hardware Error! [400500A2]

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Old August 17th, 2017 Aug 17, 2017 6:36:28 AM -   #1 (permalink)
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Exclamation Breeze 921 Hardware Error! [400500A2]

Hey everyone,

So last week, I found a solution in a thread on this site to improve printing quality. My problem was that the printing would look grainy; you could see the CMYK color separation if you looked close enough. It basically told me to change the Time Control settings from 0 sec-0sec-0sec to 0 sec-5 sec-5 sec. in the Setup Editor (see attachment). Worked like magic. I was printing beautiful artworks with no problems.......

Then, all of the sudden, this message popped up (see attachment). The head board (I believe that's what its called..the palette with the printhead wipers) stays down and won't get up unless I turn the machine off and back on.

I went about my printing, thinking this error wasn't a big deal, since it would work fine after a power reset. Then, it got worse. I was performing my daily purge and purge&wipe, when I see a spark/flame out of the corner of my eye coming from the W1 printhead! I immediately turned the machine off and haven't touched it since.

Has anyone else experienced this or this hardware error message? Trying to get it fixed from Kornit, but wanted to see if this issue is common and if anyone has any tips.

Let me know if you need clarification on anything. Please help!

Thank you.
Attached Images
File Type: jpg Time Control.JPG (16.6 KB, 27 views)
File Type: jpg Hardware Error.JPG (21.8 KB, 32 views)
 
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Old August 22nd, 2017 Aug 22, 2017 2:00:46 AM -   #2 (permalink)
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Default Re: Breeze 921 Hardware Error! [400500A2]

A defect cable of the motherboard? Did you fix the problem? i'm curious to know what was the problem
 
Old September 14th, 2017 Sep 14, 2017 10:12:30 AM -   #3 (permalink)
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Default Re: Breeze 921 Hardware Error! [400500A2]

It was me too. Simply turn the printer off for about 3 minutes. Before the motherboard runs out. After turning on, everything was fine.
 
 
Old December 12th, 2017 Dec 12, 2017 6:59:05 AM -   #4 (permalink)
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Default Re: Breeze 921 Hardware Error! [400500A2]

You may want to check each cable that connects each of the boards to each other. There may be a disconnect between one of the boards, that the software is unable to recognize.
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Old December 13th, 2017 Dec 13, 2017 2:51:57 AM -   #5 (permalink)
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Default Re: Breeze 921 Hardware Error! [400500A2]

Quote:
Originally Posted by mwierb
So last week, I found a solution in a thread on this site to improve printing quality.
Can you please point me to the original tread?
Thanks
 






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