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[Kornit 931DS] Kornit Storm 2 Help!!

 
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Old May 11th, 2017 May 11, 2017 3:30:11 PM -   #1 (permalink)
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Default Kornit Storm 2 Help!!

We are really needing some help with some error issues we are now getting on our Kornit Storm 2. We have spent over 300k with this company in the past 3 years. We got tired of having to FIX ourselves even when they have sent out TECHS so i decided not to renew the 10k a year service plan. With doing that they do not offer customer service over the phone for small issues we are having and charge a crazy amount per hour for help. Attached our the errors i'm getting when I am turning off the machine. If anyone can help it would be greatly appreciated.
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Old May 11th, 2017 May 11, 2017 3:31:37 PM -   #2 (permalink)
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Default Re: Kornit Storm 2 Help!!

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Old May 14th, 2017 May 14, 2017 6:24:18 AM -   #3 (permalink)
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Default Re: Kornit Storm 2 Help!!

Hi,
as you try to clean the encoder scale print head carriage, because the problem come from this axis.

ImageUploadedByTShirtForums1494771707.612126.jpg

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Old December 27th, 2017 Dec 27, 2017 12:48:18 PM -   #4 (permalink)
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Default Re: Kornit Storm 2 Help!!

From the look of the messages, it could be a couple of different things:
The limits may just need to be adjusted for the Y axis (forward, backward)
The capping height for the Z axis may need to be adjusted (could be too much pressure being applied when the capping occurs)
It may also be that the encoder strip is dirty, but you will usually see a different error for that

From what I heard, if you call the Kornit support line, I heard they allow the first 15 minutes for free. Not 100% sure though. I usually email the [email protected], and get some answers through email.
 
Old February 23rd, 2018 Feb 23, 2018 12:22:27 PM -   #5 (permalink)
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Default Re: Kornit Storm 2 Help!!

Did you get this fixed, ? my guess would be encoder strip also. - or maybe try to join the forum on facebook, a lot of helpful people online there also.
https://www.facebook.com/groups/204944886528230/
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