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[Kornit General] Kornit Breeze - White Sideways Lines Printing Error

 
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Old March 8th, 2015 Mar 8, 2015 4:07:48 AM -   #1 (permalink)
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Default Kornit Breeze - White Sideways Lines Printing Error

Hi,

This is the second time we've had this issue, the last time it fixed itself after a couple of days of not working and being turned on and off again.

First had the issue on Friday afternoon, so after turning on and off several times, restarting computer etc the problem still persisted.

Left the machine off friday night, all of saturday and came back to try again this morning.

As you can see from the picture, we are having lines printed from side to side that are not part of the design, they are even going outside the spray area and even off the pallet entirely.

Has anybody ever had this issue before and know of a fix?

We are using a Kornit Breeze - Mac (Running WM Ware - Windows XP)

Thanks for looking, any help would be really appreciated!

Nic
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Old March 8th, 2015 Mar 8, 2015 4:13:13 AM -   #2 (permalink)
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Default Re: Kornit Breeze - White Sideways Lines Printing Error

Defective cable from head board to print head dongle.

If you waggle the cable, problem will occur or disappear. Try it. Am I right? Replace the cable and you'll be fine.
 
Old March 8th, 2015 Mar 8, 2015 4:47:54 AM -   #3 (permalink)
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Default Re: Kornit Breeze - White Sideways Lines Printing Error

We just tried a new cable and no difference :/ but thanks for the suggestion!

Oh sorry, just re-read your message - whihc cable are you referring to, not the usb printer cable then?
 
 
Old March 8th, 2015 Mar 8, 2015 4:51:55 AM -   #4 (permalink)
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Default Re: Kornit Breeze - White Sideways Lines Printing Error

Tried both white heads? Which head prints these lines?
 
Old March 8th, 2015 Mar 8, 2015 4:56:36 AM -   #5 (permalink)
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Default Re: Kornit Breeze - White Sideways Lines Printing Error

Quote:
Originally Posted by Oberlandla
Defective cable from head board to print head dongle.

If you waggle the cable, problem will occur or disappear. Try it. Am I right? Replace the cable and you'll be fine.
You were right!!! Checked all cables weren't lose and had a wiggle of any that were a little and its back in business!

Solved what has puzzled BOTH my suppplier and Kornit!

Thanks very much!
 
Old March 8th, 2015 Mar 8, 2015 5:09:10 AM -   #6 (permalink)
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Default Re: Kornit Breeze - White Sideways Lines Printing Error

You're welcome.
 
Old March 8th, 2015 Mar 8, 2015 9:19:00 AM -   #7 (permalink)
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Default Re: Kornit Breeze - White Sideways Lines Printing Error

Quote:
Originally Posted by Oberlandla
You're welcome.
Ok it's back again and a general wiggle hasnt done anything to reset it.. Do you know which cable in specific it would be?

Thanks! Nic
 
Old March 8th, 2015 Mar 8, 2015 9:24:10 AM -   #8 (permalink)
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Default Re: Kornit Breeze - White Sideways Lines Printing Error

It's one of the gray flat ribbon cables coming from the head board right into the print heads. Because the lines are white, it must be one of the two cables to either the W1 or the W2 print head. Not one of the CMYK cables.
 
Old March 8th, 2015 Mar 8, 2015 9:33:26 AM -   #9 (permalink)
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Default Re: Kornit Breeze - White Sideways Lines Printing Error

Quote:
Originally Posted by Oberlandla
It's one of the gray flat ribbon cables coming from the head board right into the print heads. Because the lines are white, it must be one of the two cables to either the W1 or the W2 print head. Not one of the CMYK cables.
Ok yeah i know the ones, having looks at those and tried to secure the connection the printing worked for 1 or 2 prints and now it has broken again so it looks as though the vibration of the printer as its printing is causing the issues..

Thanks for your help I will pass on all the information to the Technician.
 
Old September 16th, 2015 Sep 16, 2015 7:22:30 AM -   #10 (permalink)
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Default Re: Kornit Breeze - White Sideways Lines Printing Error

Hi ! Just wondering what your resolution was on this ??
 
Old October 25th, 2015 Oct 25, 2015 3:56:55 AM -   #11 (permalink)
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Default Re: Kornit Breeze - White Sideways Lines Printing Error

Hi Simon88
You solved?
I would like to know all the details and what procedure the technician Kornit happened to you?
 






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