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[Problem]One image printed in mess way

[Kornit 932NDS] 
2K views 6 replies 4 participants last post by  CamposCali 
#1 ·
Hi,

When I print, the image is printed in mess way sometimes.
I've changed the X and Y encoder strips, but the problem is still happened.
In CMYK mode, there is whitebase printed in the shifted place but there's no white layer in the file.
In SupreW mode, there is black printed in the shifted place but no CMYK data in the image file.

Anyone met this problem before? If yes, please tell me how to solve it. Thanks in advance.

Earl
 

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#2 ·
I know on my breeze after I change the encoder strip I wipe it down to make sure no finger prints are on it then I run maintenance, checking the encoder make sure it's actually reading it. If it still gives me issues I wipe down the encoder reader and that usually always works for me.
 
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