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[SELLING PRINTING SERVICES] No Minimums vs. Minimums

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Old 3 Weeks Ago Sep 23, 2019 2:32:52 PM -   #1 (permalink)
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Default No Minimums vs. Minimums

Hey Fellow InkSoft Users: This question is NOt related to the InkSoft software but more a printing option. We currently print as little as 1 shirt (No minimums) but we are really rethinking this idea with having minimums.

After calling a few businesses in our local area, I find that most of them are starting at 24 piece minimums. At this point, our single t-shirt orders are taking more time and effort to make than our large orders.

So our question, how do you recommend we transition from no minimums to minimums? We know we will lose some business but we're looking to turn our business into a different direction. Any suggestions would be appreciated. Thanks!
 
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Old 3 Weeks Ago Sep 24, 2019 2:09:13 AM -   #2 (permalink)
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Default Re: No Minimums vs. Minimums

I would start by increasing the costs of single and low volume orders massively to reflect your time spent in originating each order. If your experience is anything like mine the amount of contact you get from the customer - emails, phone, calls, visits - is inversely proportional to the size of the order.


Add hefty set up fees, BUT to encourage customers to order more shirts waive those fees on orders of 24 or more.
 
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Old 3 Weeks Ago Sep 24, 2019 6:31:09 AM -   #3 (permalink)
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Default Re: No Minimums vs. Minimums

Here are some suggestions:

Change your policy to have minimums. Your one-off customers will go away
Increase your one off price. Your one-off customers will go away
Add setup charges. Your one-off customers will go away
Add artwork charges. Your one-off customers will go away

Pretty much you problem is solved with any or all of the above. I wouldn't worry about them, they will find someone else to terrorize.
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Old 3 Weeks Ago Sep 24, 2019 8:44:41 AM -   #4 (permalink)
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Default Re: No Minimums vs. Minimums

Quote:
Originally Posted by binki
Here are some suggestions:

Change your policy to have minimums. Your one-off customers will go away
Increase your one off price. Your one-off customers will go away
Add setup charges. Your one-off customers will go away
Add artwork charges. Your one-off customers will go away

Pretty much you problem is solved with any or all of the above. I wouldn't worry about them, they will find someone else to terrorize.
Thanks! It just so frustrating but then again I allowed this behavior by offering no minimums. Just want to transition smoothly. Thanks for the input!
 
Old 3 Weeks Ago Sep 24, 2019 8:47:35 AM -   #5 (permalink)
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Default Re: No Minimums vs. Minimums

Quote:
Originally Posted by PatWibble
I would start by increasing the costs of single and low volume orders massively to reflect your time spent in originating each order. If your experience is anything like mine the amount of contact you get from the customer - emails, phone, calls, visits - is inversely proportional to the size of the order.


Add hefty set up fees, BUT to encourage customers to order more shirts waive those fees on orders of 24 or more.
I really don't think customers understand or care about the TIME its takes to answer emails, phone calls, etc and then turn around and want a discount or lower price. Just wanting to change ,y client base but with a smooth transition. I figure the answers for this question would be helpful if I posted it here. Thanks!
 
Old 2 Weeks Ago Sep 25, 2019 12:07:20 AM -   #6 (permalink)
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Default Re: No Minimums vs. Minimums

Quote:
Originally Posted by StatusTees
I really don't think customers understand or care about the TIME its takes to answer emails, phone calls, etc and then turn around and want a discount or lower price.
Things are getting worse now that everyone is sending emails on the go from their smart phones. Any email you send is answered by a one line text message/email, that only half answers the questions you asked.
I had a customer three weeks ago who wanted 8 polos for a darts team. In total I had 17 'emails' from him - all in the form of a text message. Two years ago the same job would have been covered by three emails each way.
 






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