We bought a tjet blazer express and it was installed last Thursday (along with a brand new print head). We ran it Thursday, Friday, Saturday and Sunday. On the last shirt on Sunday the platen went all the way to the back and popped up the error code 1001d. We turned it all off and back on again, and since that time, all we get is the platen going all the way to the back, the belt spins around and the error code popping up. We're dead in the water with this... need help fast.
We've tried cleaning and applying wd40 to the capping station rails, cleaning the sensor and the sensor tab, cleaning the blue push-button locking bar, making sure the green tab is pulled out; tightening and then loosening the drive belt, and finally changing all the ribbon cables. Nothing is working.
I'm desperate to get this fixed... any help you can give would be so appreciated.
We've tried cleaning and applying wd40 to the capping station rails, cleaning the sensor and the sensor tab, cleaning the blue push-button locking bar, making sure the green tab is pulled out; tightening and then loosening the drive belt, and finally changing all the ribbon cables. Nothing is working.
I'm desperate to get this fixed... any help you can give would be so appreciated.