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F2000 Abnormal platen move error

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Old September 15th, 2019 Sep 15, 2019 6:21:47 PM -   #1 (permalink)
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Default F2000 Abnormal platen move error

Hi Guys. I have been trying to find the reason of this problem for a while now. When moving the platen forward and backward I usually have the following issues:


a. The platen won't slow down and hits the front or rear of its path.

b. The platen doesn't move smoothly, it is shaking and jumping and eventually stopes somewhere in the middle.


Every time I have the error: Abnormal platen move. After moving the platen forward and backward for maybe 20-30 times it stars working fine till the rest of the day. I cleaned he encoder wheel at the back, front and real sensors, tryed to adjust the timing belt and nothing worked. Any recommendations please?



I tried to call a technician but from our conversation feels like he knows less about these printers than I do. Don't relly want to pay someone 400-1000 dollars for a service call if he won't be able to fix it.
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Old September 19th, 2019 Sep 19, 2019 3:26:35 PM -   #2 (permalink)
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Default Re: F2000 Abnormal platen move error

I`m suggesting you to find the software for your printer and check what error are logged. Maybe is a sensor.
 
Old November 10th, 2019 Nov 10, 2019 8:26:21 AM -   #3 (permalink)
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Default Re: F2000 Abnormal platen move error

what was the issue?
 
 
Old November 11th, 2019 Nov 11, 2019 12:59:26 PM -   #4 (permalink)
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Default Re: F2000 Abnormal platen move error

We had this issue and it was 2 things. First, make sure you tighten the platen down. If it isn’t tight it may vibrate. That helped a lot. Since we already had scheduled a service call we let them come out and they found our oil pad (not sure that is the correct name) for the rails was dry so they were not getting lubricated. He added some lubricant to the pad and we have been good ever since.


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