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GTX Warranty

 
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Old July 17th, 2019 Jul 17, 2019 1:37:32 PM -   #1 (permalink)
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Default GTX Warranty

I had a courtesy call from a Brother tech last week that came by and inspected my machine (pretty cool actually).

He tells me that not long ago Brother extended EVERY GTX owner's warranty to two years (up from one year). I asked him twice about it but he concurred.

Anyone else heard about this?
 
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Old July 19th, 2019 Jul 19, 2019 7:24:06 AM -   #2 (permalink)
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Default Re: GTX Warranty

Geno, from time to time when our techs are in areas we try our best to visit our customers if possible. As of January 1st 2019, we added additional benefits to our warranty. All new GTX’s now carry a bumper to bumper 2 year warranty. Any GTX purchased with original warranty had the warranty extended to 2 years or 24,000 prints which ever came first. You can view full details of our warranty on our website, Brother Bumper to Bumper Two-Year Limited Warranty. If you’re located within North America and still require additional technical assistance, please fill out a support ticket, BrotherDTG.com/support or contact your original dealer if outside these areas.
 
Old July 19th, 2019 Jul 19, 2019 8:18:57 AM -   #3 (permalink)
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Default Re: GTX Warranty

My Epson F2100 has no bumpers.
 
 
Old July 19th, 2019 Jul 19, 2019 8:33:39 AM -   #4 (permalink)
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Default Re: GTX Warranty

Quote:
Originally Posted by BrotherGTPrinter
Geno, from time to time when our techs are in areas we try our best to visit our customers if possible. As of January 1st 2019, we added additional benefits to our warranty. All new GTX’s now carry a bumper to bumper 2 year warranty. Any GTX purchased with original warranty had the warranty extended to 2 years or 24,000 prints which ever came first. You can view full details of our warranty on our website, Brother Bumper to Bumper Two-Year Limited Warranty. If you’re located within North America and still require additional technical assistance, please fill out a support ticket, BrotherDTG.com/support or contact your original dealer if outside these areas.
Thanks for clearing that up.

Sorry I guess I posted this in the wrong section. Brain fart. Since I have both machines I tend to go back and forth between forum areas.

Last edited by gatorGRAFIX; July 19th, 2019 at 10:18 AM..
 
Old 4 Weeks Ago Jul 20, 2019 9:12:38 PM -   #5 (permalink)
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Default Re: GTX Warranty

Is the Brother 2 year warranty also for machines sold in Europe?

...

The warranty is for machines that do about a 1000 prints per month.
Are the cleanings and test prints included in that 1000?

Great to see that print heads are covered.

Last edited by NZACO; 4 Weeks Ago at 09:24 PM..
 






This is a discussion about GTX Warranty that was posted in the Epson SureColor DTG Printers section of the forums.

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