My Turn - Lost White Channels 3&4 - Page 14 - T-Shirt Forums
 

Hi, Unregistered. | Today's Posts

T-Shirt Forums
User Name
Password

Register Today For Free!

Forgot Your Password?





Site Navigation








+   T-Shirt Forums > T-Shirt Industry Information > Direct to Garment (DTG) Inkjet Printing > Epson SureColor DTG Printers
Discussion, tips, pictures, reviews and peer to peer support for current and future Epson Brand SureColor garment printer owners.



My Turn - Lost White Channels 3&4

Like Tree126Likes

 
Share This Thread Thread Tools
Old March 11th, 2016 Mar 11, 2016 7:12:30 PM -   #196 (permalink)
Former Member
T-Shirt Member

 
Member Since: Mar 2016
Posts: 15
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Thanks: 0
Thanked 2 Times in 2 Posts


Default Re: My Turn - Lost White Channels 3&4

Sorry to hear so many issues....
 
Sponsored Links
Advertisement
 
Old March 12th, 2016 Mar 12, 2016 3:10:05 PM -   #197 (permalink)
T-Shirt Lover
T-Shirt Aficionado

asuanlarm's Avatar
 
You can call me: Nick
Member Since: Oct 2011
Location: Kumamoto, Japan
Posts: 184
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Thanks: 80
Thanked 10 Times in 10 Posts


Default Re: My Turn - Lost White Channels 3&4

Definitely something no right of the cyan channel keeps getting funky no matter how many head changes they do... How often do people do head cap cleaning? When I thought I lost my channels, I did a thorough cleaning and made sure the little holes were open.. The channels came back after a medium clean. I still haven't completely lost any channels yet, but then again, they've replaced heads a number of times already. We have the 5-year warranty.
 
Old March 12th, 2016 Mar 12, 2016 3:28:50 PM -   #198 (permalink)
TSF Veteran
Certified T-Shirt Junkie

JeridHill's Avatar
 
You can call me: Jerid
Member Since: Feb 2006
Location: St Petersburg, FL
Posts: 4,202
Mentioned: 7 Post(s)
Tagged: 0 Thread(s)
Thanks: 239
Thanked 1,122 Times in 788 Posts


Default Re: My Turn - Lost White Channels 3&4

Quote:
Originally Posted by asuanlarm
We have the 5-year warranty.
Wow, lucky you! Here in the states, they changed it from 5 years to 3 years before they released the printer. Do they currently sell 5 year warranty plans in Japan or are they all 3 years now?
 
 
Old March 17th, 2016 Mar 17, 2016 6:59:09 AM -   #199 (permalink)
T-Shirt Lover
T-Shirt Aficionado

asuanlarm's Avatar
 
You can call me: Nick
Member Since: Oct 2011
Location: Kumamoto, Japan
Posts: 184
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Thanks: 80
Thanked 10 Times in 10 Posts


Default Re: My Turn - Lost White Channels 3&4

I have to ask my manager again. I'm pretty sure he said 5 years. It's not a number I've heard anywhere else, but I still might have heard wrong.
 
Old April 21st, 2016 Apr 21, 2016 12:27:03 AM -   #200 (permalink)
T-Shirt Lover
T-Shirt Ninja
Thread Starter

Mammath's Avatar
 
You can call me: Mark
Member Since: Jul 2014
Location: Australia
Posts: 843
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Thanks: 46
Thanked 212 Times in 167 Posts


Default Re: My Turn - Lost White Channels 3&4

And here we go again.

Losing WH3 after a few prints.
 
Old May 10th, 2016 May 10, 2016 9:32:17 PM -   #201 (permalink)
T-Shirt Lover
T-Shirt Ninja
Thread Starter

Mammath's Avatar
 
You can call me: Mark
Member Since: Jul 2014
Location: Australia
Posts: 843
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Thanks: 46
Thanked 212 Times in 167 Posts


Default Re: My Turn - Lost White Channels 3&4

So I've just had my second head replaced due to the loss of white channel 3. My calculated risk of not purchasing the extended warranty hoping the issue would just be a failed damper, didn't pay off because it is the head that fails. I was fortunate though and Epson have looked after me because although I was out of warranty, Epson gave me the opportunity to purchase the 2yr extended warranty albeit back dated to when my printer finished it's first year, (6 months ago).

My first head lasted 6 months, the replacement head lasted 8 months, so there's a good chance it will fail again around that time period so purchasing the extended warranty is an absolute must with the F2000. By the time the extended warranty runs out I'm hoping Epson will have addressed this problem because it won't be feasible to spend $3K fixing it every 6-8 months.

The problem seems to be with the internal filters inside the head clogging. This is why it's also important not to prolong the monthly tube flushes too much. The tech did mention he has had success clearing the blockage using a syringe and cleaning fluid to flush the head. So if there's no fix in the future that may be an option for owners out of warranty and will save $$$ not having to buy a new head in such short periods of time.
 
Old May 11th, 2016 May 11, 2016 1:20:09 AM -   #202 (permalink)
T-Shirt Lover
T-Shirt Wizard

Ghoster32111's Avatar
 
You can call me: James
Member Since: Jan 2013
Posts: 621
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Thanks: 13
Thanked 71 Times in 70 Posts


Default Re: My Turn - Lost White Channels 3&4

I have a tech coming out today because I lost all white channels. I think it's either the capping station or dampers that is the issue not quite sure. But if it's the print head this will be my third one in a year. Though this time around I think the issue is from purely environmental factors. The screen printing side of the building has been doing contract work on dye pigment shirts and it's filling the building with smoke and once that settles there is a fine layer of what I am calling shirt snow on everything in building. I went to do my head cap cleaning yesterday and saw this layer of dust on everything including on the deck of inside of the machine didn't put it all together until I did my first nozzle check and head cleaning. I'm not 100% this is the cause yet but if u have to venture a guess the shirt snow is a factor in this clog I will have to see what happens once the tech gets here today

Sent from my SAMSUNG-SM-G890A using T-Shirt Forums
 
Old May 15th, 2016 May 15, 2016 7:49:53 AM -   #203 (permalink)
T-Shirt Lover
T-Shirt Fan

ShirtGal's Avatar
 
Member Since: Sep 2014
Posts: 54
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Thanks: 12
Thanked 3 Times in 3 Posts


Default

Me again, lost white ink. Epson sent out the tech, he "fixed" it. Next day, still broke....a week later back up and running.
 
Old June 20th, 2016 Jun 20, 2016 12:28:05 AM -   #204 (permalink)
Forum Member
T-Shirt Member

Takao's Avatar
 
Member Since: Feb 2013
Posts: 15
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Thanks: 3
Thanked 0 Times in 0 Posts


Default Re: My Turn - Lost White Channels 3&4

Quote:
Originally Posted by clinthawkins
That's what has happened each time for us... lose 1 set, then more, then limp along or with colors only. I wasn't hands on with first head swap (warranty), got bit to the tune of $3k with the second ink head (replaced head, didn't fix anything, replaced duct assembly and that fixed it, but decision one charged me for a new head anyway), and recently when the same thing happened again (after a new set of whites was introduced) I was able to obtain a $300 duct assembly and changed just that and boom beautiful prints again.

So, even though Epsons order of replacement STARTS with the ink head, I'd suspect 90% are actually ink starvation at the duct. Just keep the cap stations wet with cleaning solution until you get it swapped out. Even if it is the head, they replace the duct assembly at the same time, so take the chance of saving $2k and have them do the CR DUCT ASSY replacement FIRST before opening a new head.

Best advice I got... good luck. We love our machine but it sucks depending on a machine that is UNPREDICTABLE as to when it's gonna crap out no matter how well you maintain it. Personally, I feel Epson reformulates the inks when it gets an issue and sometimes, you happen to be one of the unlucky ones who gets a bad cartridge and you start down this path. Just ask the GS6000 owners that are installing black ink filters to keep their heads clear... Remember Epson is in the print head selling business, sometimes happy customers take a back seat to that unfortunately.

But, I'm printing today!
I just had the same problem happen to me. One WH out while the other ones look fine.
I am out of warranty and formulating a strategy before calling. So my questions are, 1. should I just ask the duct to be replaced and resist costly printhead change?
2. Does duct replacement include damper replacement?
3. What does keeping the suction cap wet have to do with getting the missing WH channel to fire again? It's a maintenance tip, but it doesn't solve the current problem, correct?
 
Old June 20th, 2016 Jun 20, 2016 12:58:01 AM -   #205 (permalink)
T-Shirt Lover
T-Shirt Ninja
Thread Starter

Mammath's Avatar
 
You can call me: Mark
Member Since: Jul 2014
Location: Australia
Posts: 843
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Thanks: 46
Thanked 212 Times in 167 Posts


Default Re: My Turn - Lost White Channels 3&4

Quote:
Originally Posted by Takao
I just had the same problem happen to me. One WH out while the other ones look fine.
I am out of warranty and formulating a strategy before calling. So my questions are, 1. should I just ask the duct to be replaced and resist costly printhead change?
2. Does duct replacement include damper replacement?
3. What does keeping the suction cap wet have to do with getting the missing WH channel to fire again? It's a maintenance tip, but it doesn't solve the current problem, correct?

First of all welcome to the F2000 'out of warranty' club. Not many have gone before you... Epson will/should look after you. Quick answers to your questions...

1. Yes, tried that recently but it's not the duct. Hoped it was. The filters in the head clog.
2. The duct houses the dampers. The duct is the dampers.
3. The cap seals the head so ink can be drawn through when cleaning. It needs to be kept clean especially the drain holes. Wetting the capping station overnight stops the holes/tubes clogging with ink. The F2000 head doesn't rest on the suction cap when idle, so it doesn't have a 'wet cap' system like some printers, the head sits on the 'dry cap' station which is part of the multiple replacement part commonly known as the Head Cleaning Kit...

Edit: Thanks to Roy for schooling me on some of the info about the capping station. Team effort for those that care. The F2000 has the capability of produing amazing results but its longevity in the DTG market needs some work...




.
Takao and okprinter like this.

Last edited by Mammath; June 20th, 2016 at 01:42 AM..
 
Old June 20th, 2016 Jun 20, 2016 5:59:56 AM -   #206 (permalink)
T-Shirt Lover
T-Shirt Wizard

NZACO's Avatar
 
Member Since: Jan 2012
Posts: 602
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Thanks: 373
Thanked 74 Times in 68 Posts


Default Re: My Turn - Lost White Channels 3&4

Thinking outside the square.

Is the problem with the nozzles physically blocking or the electronic card thinking there is a problem and 'self-diagnose its health' and stopping electric impulses going to the white nozzles?

PrecisionCore - Epson

This is a question to find what part of the PH is stopping the white nozzles working.
okprinter likes this.
 
Old June 20th, 2016 Jun 20, 2016 9:17:00 AM -   #207 (permalink)
Forum Member
T-Shirt Member

Takao's Avatar
 
Member Since: Feb 2013
Posts: 15
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Thanks: 3
Thanked 0 Times in 0 Posts


Default Re: My Turn - Lost White Channels 3&4

Quote:
Originally Posted by Mammath
First of all welcome to the F2000 'out of warranty' club. Not many have gone before you... Epson will/should look after you. Quick answers to your questions...

1. Yes, tried that recently but it's not the duct. Hoped it was. The filters in the head clog.
2. The duct houses the dampers. The duct is the dampers.
3. The cap seals the head so ink can be drawn through when cleaning. It needs to be kept clean especially the drain holes. Wetting the capping station overnight stops the holes/tubes clogging with ink. The F2000 head doesn't rest on the suction cap when idle, so it doesn't have a 'wet cap' system like some printers, the head sits on the 'dry cap' station which is part of the multiple replacement part commonly known as the Head Cleaning Kit...

.
Thanks. So, correct me if I'm wrong, the same suction cap is used (and only used) for cleaning all 5 C, M, Y, K, W heads? So the 5 heads are cleaned one at a time.

I did notice right after WH2 went blank, I inspected the machine and found a small puddle of white ink in the "dry cap station"; the puddle is the gutter between two rubber sealer.

Is this information is helpful in debugging?

I am going to use the dental brush to clean the two holes now. I'll report what happens next.
 
Old June 20th, 2016 Jun 20, 2016 4:09:37 PM -   #208 (permalink)
T-Shirt Lover
T-Shirt Ninja
Thread Starter

Mammath's Avatar
 
You can call me: Mark
Member Since: Jul 2014
Location: Australia
Posts: 843
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Thanks: 46
Thanked 212 Times in 167 Posts


Default Re: My Turn - Lost White Channels 3&4

Quote:
Originally Posted by NZACO
Thinking outside the square.

Is the problem with the nozzles physically blocking or the electronic card thinking there is a problem and 'self-diagnose its health' and stopping electric impulses going to the white nozzles?

PrecisionCore - Epson

This is a question to find what part of the PH is stopping the white nozzles working.
My tech thinks it's the internal filters in the head clogging. When the head is removed and cleaning fluid is injected into it he has found that some white channels will spray as normal but some wont, they're blocked. He has had success clearing the blockages using this method so I believe it is caused by an actual physical blockage.
Takao likes this.
 






This is a discussion about My Turn - Lost White Channels 3&4 that was posted in the Epson SureColor DTG Printers section of the forums.

Quick Reply
Type Your Message Below:
Do NOT Post Self Promotional URLs, Advertisements, Sales Offers or Requests. It is against our Forum Guidelines.
Options

Register Now

In order to be able to post messages on the T-Shirt Forums, you must first register.


Please enter your desired user name, your email address and other required details in the form below.

Your username must be between 2 and 16 characters and contain only letters and numbers (no special characters like hyphens, *, ', ~, etc)
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.

A confirmation email will be sent to this address, so please make sure it is accurate and that your email software is set to allow emails from our domain: t-shirtforums.com (sometimes the confirmation email gets accidently filtered into Yahoo/AOL/Hotmail/Gmail spam folders)
.

You won't be able to post until your email address has been confirmed. We take your privacy very seriously. Feel free to review our Privacy Policy in a new window.
Email Address:
First Name
It's nice to be able to be on a "first name" basis with the people you talk to in a forum. This is a totally optional field; if you like being on a first name basis, please enter your first name below :)

Log-in


Thread Tools

Posting Rules

Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
DTG white colour issue Knowlesy Direct to Garment (DTG) Inkjet Printing 7 June 5th, 2015 04:34 AM
Lost white channel JohnnyBGood NeoFlex 15 March 27th, 2015 10:39 AM
Urgent help - please I beg. White channels lost, won't appear. HollywoodSP NeoFlex 16 December 2nd, 2014 09:53 PM
[MOD-1 DTG] Missing White Channels after Flushing Head antedope BelQuette 17 September 7th, 2014 04:05 PM


All times are GMT -8. The time now is 05:42 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
Copyright 2004-2014 T-ShirtForums.com. All rights reserved.