WH3 and WH4 not printing - T-Shirt Forums
 

Hi, Unregistered. | Today's Posts

T-Shirt Forums
User Name
Password

Register Today For Free!

Forgot Your Password?





Site Navigation








+   T-Shirt Forums > T-Shirt Industry Information > Direct to Garment (DTG) Inkjet Printing > Epson SureColor DTG Printers
Discussion, tips, pictures, reviews and peer to peer support for current and future Epson Brand SureColor garment printer owners.



WH3 and WH4 not printing

Like Tree13Likes

 
Share This Thread Thread Tools
Old November 20th, 2014 Nov 20, 2014 9:25:23 AM -   #1 (permalink)
T-Shirt Lover
T-Shirt Fan

tyguycarroll's Avatar
 
You can call me: Tyler
Member Since: Sep 2011
Posts: 59
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Thanks: 21
Thanked 16 Times in 8 Posts


Default WH3 and WH4 not printing

Quick (hopefully) maintenance/troubleshooting question here ::

This morning, we turned our F2000 on, ran a light head clean with nozzle check, and the WH4 section of the nozzle check was missing about half it's normal lines. Did another light clean on that specific section, and then it was missing even more, and WH3 was almost completely gone as well. Did a medium clean, and now it is just spitting a few random lines in the WH3 channel, with nothing in the WH4 channel.

Here are the maintenance steps we performed ::

:: 4 light or medium cleans
:: suction cap clean with swabs, internal and out. a little ink in there that we cleared out as instructed in the user manual
:: another light clean, no better
:: another medium clean, no better

:: white cartridges were shaken properly upon startup
:: white tube flush was done about 15 days ago

Thoughts/ideas?
 
Sponsored Links
Advertisement
 
Old November 20th, 2014 Nov 20, 2014 11:39:32 AM -   #2 (permalink)
T-Shirt Lover
T-Shirt Fan
Thread Starter

tyguycarroll's Avatar
 
You can call me: Tyler
Member Since: Sep 2011
Posts: 59
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Thanks: 21
Thanked 16 Times in 8 Posts


Default Re: WH3 and WH4 not printing

Well, after about 12 or so cleanings, we are back online. I think what we have here is a relative humidity issue. Outside has dropped to about 37%, and I believe our shop is down near 20%. I've got a humidifier on its way, so that should help shop production in general.

Also, huge thanks to Equipment Zone for giving me a call to check in after reading this! Those guys are absolutely top-notch!
 
Old November 20th, 2014 Nov 20, 2014 11:43:32 AM -   #3 (permalink)
TSF Veteran
Certified T-Shirt Junkie

equipmentzone's Avatar
 
You can call me: Harry
Member Since: Mar 2008
Posts: 5,719
Mentioned: 12 Post(s)
Tagged: 0 Thread(s)
Thanks: 55
Thanked 1,075 Times in 922 Posts


Default Re: WH3 and WH4 not printing

Quote:
Originally Posted by tyguycarroll
Quick (hopefully) maintenance/troubleshooting question here ::

This morning, we turned our F2000 on, ran a light head clean with nozzle check, and the WH4 section of the nozzle check was missing about half it's normal lines. Did another light clean on that specific section, and then it was missing even more, and WH3 was almost completely gone as well. Did a medium clean, and now it is just spitting a few random lines in the WH3 channel, with nothing in the WH4 channel.

Here are the maintenance steps we performed ::

:: 4 light or medium cleans
:: suction cap clean with swabs, internal and out. a little ink in there that we cleared out as instructed in the user manual
:: another light clean, no better
:: another medium clean, no better

:: white cartridges were shaken properly upon startup
:: white tube flush was done about 15 days ago

Thoughts/ideas?


Ray from our Support Department said he called you and that everything is working fine now after some additional head cleaning. Figured one factor causing the issue was the humidity dropping severely over the last 2 days in the space you had the F2000 in.

The Epson does have a wide temperature and humidity operating range but it too can be affected if the humidity level gets too low.

_
 
The Following User Says Thank You to equipmentzone For This Useful Post:
tyguycarroll (November 20th, 2014)
 
Old November 20th, 2014 Nov 20, 2014 7:43:30 PM -   #4 (permalink)
T-Shirt Lover
T-Shirt Aficionado

4u2bSeen's Avatar
 
You can call me: Bryan
Member Since: Feb 2012
Location: Valley Center, CA
Posts: 189
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Thanks: 26
Thanked 87 Times in 53 Posts


Default Re: WH3 and WH4 not printing

Sometimes in the morning I do a nozzle check and see no white. Rarely do I need to do a clean on the color channels. If I have a few jobs planned I will try to print the cymk first and then do another nozel check. I have seen the white come back almost fully and only need a light cleaning. Not sure if the heads getting hot first help... But it seems to.
__________________
Bryan - BeSeenWear www.beseenwear.com HatPlat2000 www.beseenwear.com/plat2000 Custom T-Shirts, Hats & More!
 
The Following 2 Users Say Thank You to 4u2bSeen For This Useful Post:
Mammath (November 21st, 2014), tyguycarroll (November 20th, 2014)
Old November 21st, 2014 Nov 21, 2014 1:28:13 AM -   #5 (permalink)
T-Shirt Lover
T-Shirt Ninja

Mammath's Avatar
 
You can call me: Mark
Member Since: Jul 2014
Location: Australia
Posts: 843
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Thanks: 46
Thanked 212 Times in 167 Posts


Default Re: WH3 and WH4 not printing

Quote:
Originally Posted by 4u2bSeen
Sometimes in the morning I do a nozzle check and see no white. Rarely do I need to do a clean on the color channels. If I have a few jobs planned I will try to print the cymk first and then do another nozel check. I have seen the white come back almost fully and only need a light cleaning. Not sure if the heads getting hot first help... But it seems to.
I always do a light clean on the white channels every morning before a nozzle check. The white is never fully there. CMYK no problem without cleaning. I'll try your theory because that 'half assed' white in the morning after a light clean is real... And unlike the story book comments I read about this printer.
 
Old November 21st, 2014 Nov 21, 2014 9:02:51 AM -   #6 (permalink)
T-Shirt Lover
T-Shirt Fan
Thread Starter

tyguycarroll's Avatar
 
You can call me: Tyler
Member Since: Sep 2011
Posts: 59
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Thanks: 21
Thanked 16 Times in 8 Posts


Default Re: WH3 and WH4 not printing

Well, I thought we had this fixed yesterday, but after running samples for the rest of the day, and into this morning here is what we are experiencing::

:: 1 or 2 light cleanings on WH3/WH4
:: Solid Nozzle Check
:: Go to print, good white lay for about 2 inches, then WH3/WH4 appear to clog and the rest of the print is not solid white
:: Confirm clog by running nozzle check, and yep, WH3/WH4 are clogged again.
:: Repeat steps, same outcome every time.

One thought I have, and this is probably just because I am starting to feel a bit nuts about how to fix it, is that the white ink cartridges are both reading Low Ink. Would swapping out to full cartridges potentially help this?

Tyler
 
Old November 21st, 2014 Nov 21, 2014 9:07:19 AM -   #7 (permalink)
TSF Veteran
Certified T-Shirt Junkie

JeridHill's Avatar
 
You can call me: Jerid
Member Since: Feb 2006
Location: St Petersburg, FL
Posts: 4,202
Mentioned: 7 Post(s)
Tagged: 0 Thread(s)
Thanks: 239
Thanked 1,122 Times in 788 Posts


Default Re: WH3 and WH4 not printing

Quote:
Originally Posted by tyguycarroll
Would swapping out to full cartridges potentially help this?r
Most likely not. You can try it and if it doesn't make a difference, I'd give EPSON a call using your warranty card.
 
The Following User Says Thank You to JeridHill For This Useful Post:
tyguycarroll (November 21st, 2014)
Old November 21st, 2014 Nov 21, 2014 9:07:36 AM -   #8 (permalink)
Senior Member
Certified T-Shirt Junkie


 is a forum sponsor who has contributed over 1000 helpful posts in the forums!
 
You can call me: Steven
Member Since: Nov 2006
Location: Clifton Park, NY
Posts: 1,861
Mentioned: 8 Post(s)
Tagged: 0 Thread(s)
Thanks: 666
Thanked 437 Times in 332 Posts


Default Re: WH3 and WH4 not printing

check the spray pad on the left side of the machine. Make sure it is not caked up with ink. If it is, remove it and clean it under warm water. The white ink tends to build up over there and if it gets too high, then it rubs the print head and clogs the nozzles when it is doing a cleaning cycle.
__________________
Product Manager Digital Technologies, Tech support manager - Stahls'
www.myversacamm.com - Versacamm users network - forum administrator
 
The Following User Says Thank You to scuba_steve2699 For This Useful Post:
tyguycarroll (November 21st, 2014)
Old November 21st, 2014 Nov 21, 2014 9:11:02 AM -   #9 (permalink)
Sponsor
Certified T-Shirt Junkie

allamerican-aeoon's Avatar
 
You can call me: NeoFather Peter
Member Since: Aug 2007
Location: Philly USA
Posts: 7,359
Mentioned: 14 Post(s)
Tagged: 0 Thread(s)
Thanks: 4,156
Thanked 1,469 Times in 1,161 Posts


Default Re: WH3 and WH4 not printing

Does ink level will do this? Doubt it. But since EPson is new so who knows. I will call Epson service first than asking questions here. Please update us when you fix this.
Cheers! Beers are on me always.
__________________
Aeoon CEO. NeoFather
www.aeoontechnologies.com
 
Old November 21st, 2014 Nov 21, 2014 10:02:29 AM -   #10 (permalink)
T-Shirt Lover
T-Shirt Fan
Thread Starter

tyguycarroll's Avatar
 
You can call me: Tyler
Member Since: Sep 2011
Posts: 59
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Thanks: 21
Thanked 16 Times in 8 Posts


Default Re: WH3 and WH4 not printing

Once again, both Equipment Zone and Epson are fantastic with support!

Epson is overnighting parts and will be here Monday to get us fixed up. I'll report back on the issue/fix.

Last edited by tyguycarroll; November 21st, 2014 at 02:48 PM..
 
Old November 21st, 2014 Nov 21, 2014 2:44:39 PM -   #11 (permalink)
Sponsor
Certified T-Shirt Junkie

allamerican-aeoon's Avatar
 
You can call me: NeoFather Peter
Member Since: Aug 2007
Location: Philly USA
Posts: 7,359
Mentioned: 14 Post(s)
Tagged: 0 Thread(s)
Thanks: 4,156
Thanked 1,469 Times in 1,161 Posts


Default Re: WH3 and WH4 not printing

Which part was wrong? What Epson is sending?
Cheers! Beers are on me always.
__________________
Aeoon CEO. NeoFather
www.aeoontechnologies.com
 
Old November 21st, 2014 Nov 21, 2014 8:14:13 PM -   #12 (permalink)
T-Shirt Lover
T-Shirt Master

Jmelwak's Avatar
 
Member Since: Oct 2013
Posts: 319
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Thanks: 11
Thanked 43 Times in 34 Posts


Default Re: WH3 and WH4 not printing

same exact thing was happening to me. they replaced head, capping station and dampers. works like new. not sure exactly what the issue was they didnt even do any phone support just send a tech and replace parts. really nice to have a warranty like this! will be buying the extended warranty for sure.
allamerican likes this.
 
The Following User Says Thank You to Jmelwak For This Useful Post:
allamerican (November 22nd, 2014)
Old November 22nd, 2014 Nov 22, 2014 3:23:54 AM -   #13 (permalink)
Sponsor
Certified T-Shirt Junkie

allamerican-aeoon's Avatar
 
You can call me: NeoFather Peter
Member Since: Aug 2007
Location: Philly USA
Posts: 7,359
Mentioned: 14 Post(s)
Tagged: 0 Thread(s)
Thanks: 4,156
Thanked 1,469 Times in 1,161 Posts


Default Re: WH3 and WH4 not printing

We call Whole Nine Yard!
Cheers! RIPs on me always.
__________________
Aeoon CEO. NeoFather
www.aeoontechnologies.com
 
Old November 23rd, 2014 Nov 23, 2014 11:49:45 AM -   #14 (permalink)
T-Shirt Lover
T-Shirt Fan

MrInky's Avatar
 
You can call me: Greg
Member Since: Apr 2014
Posts: 36
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Thanks: 0
Thanked 13 Times in 10 Posts


Default Re: WH3 and WH4 not printing

Got on forum to start a thread and saw this. Late last week we started having the same problem. WH3 and WH4 started clogging a lot.

This weekend we can't get through one shirt without them clogging. Everything is clean and all maintenance is good.

We did have a little humidity drop over the last week, but nothing too bad. We are at 40% in the printing room.

Looks like I'll be giving Epson a call first thing in the morning.
 
Old November 25th, 2014 Nov 25, 2014 2:27:02 PM -   #15 (permalink)
T-Shirt Lover
T-Shirt Fan
Thread Starter

tyguycarroll's Avatar
 
You can call me: Tyler
Member Since: Sep 2011
Posts: 59
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Thanks: 21
Thanked 16 Times in 8 Posts


Default Re: WH3 and WH4 not printing

I'm happy to report that our Epson service tech was a great guy and he took care of the issues we were having. Unfortunately, I was out of the shop on Monday when things were fixed, and my shop manager said the tech didn't fill him in on what the issue was I'll probably just call Epson when I get back in town to see what exactly they fixed, just so I can report back on what the issue was, but it sounds like it wasn't a huge deal.

Everything is printing wonderfully now, and just in time for the San Francisco 49ers to place a last minute order for us to overnight in time for the game on Thanksgiving... yeah... we were surprised to get that call
EricDeem likes this.
 






This is a discussion about WH3 and WH4 not printing that was posted in the Epson SureColor DTG Printers section of the forums.

Quick Reply
Type Your Message Below:
Do NOT Post Self Promotional URLs, Advertisements, Sales Offers or Requests. It is against our Forum Guidelines.
Options

Register Now

In order to be able to post messages on the T-Shirt Forums, you must first register.


Please enter your desired user name, your email address and other required details in the form below.

Your username must be between 2 and 16 characters and contain only letters and numbers (no special characters like hyphens, *, ', ~, etc)
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.

A confirmation email will be sent to this address, so please make sure it is accurate and that your email software is set to allow emails from our domain: t-shirtforums.com (sometimes the confirmation email gets accidently filtered into Yahoo/AOL/Hotmail/Gmail spam folders)
.

You won't be able to post until your email address has been confirmed. We take your privacy very seriously. Feel free to review our Privacy Policy in a new window.
Email Address:
First Name
It's nice to be able to be on a "first name" basis with the people you talk to in a forum. This is a totally optional field; if you like being on a first name basis, please enter your first name below :)

Log-in


Thread Tools

Posting Rules

Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


All times are GMT -8. The time now is 09:38 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
Copyright 2004-2014 T-ShirtForums.com. All rights reserved.