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Epson SureColor F2000 warranty

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Old January 30th, 2014 Jan 30, 2014 8:16:18 AM -   #16 (permalink)
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Default Re: Epson SureColor F2000 warranty

Service, service and service. Cost lot but worthy to any and every company.
Brain, I read all your posts. Can't wait to meet you in face to face and do Cheers.
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Old January 30th, 2014 Jan 30, 2014 11:11:54 PM -   #17 (permalink)
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Default Re: Epson SureColor F2000 warranty

Quote:
Originally Posted by treefox2118
Epson's own marketing PDF on their website DOES say "Standard 1-year next-business-day on site service - includes print heads" -- http://www.epson.com/_alfresco/proim...%20Preview.pdf

But now this document is contrary.
I think i'm missing something when reading the PDF there is this information
'Epson will usually dispatch repair parts and a
technician to your location for the next business
day'

but i can not find any information about Print Heads.

The replacement of Print Heads are mentioned here
'One-Year Preferred Plus Option —
EPPSCF2KB1
Provides one year of coverage or two on-site
service calls, whichever occurs first; in either case
the print head will be replaced only once.'

but that is for the second year of owning the F2000.
 
Old January 30th, 2014 Jan 30, 2014 11:54:04 PM -   #18 (permalink)
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Default Re: Epson SureColor F2000 warranty

Quote:
Originally Posted by NZACO
I think i'm missing something when reading the PDF there is this information
'Epson will usually dispatch repair parts and a
technician to your location for the next business
day'
but i can not find any information about Print Heads.

The replacement of Print Heads are mentioned here
'One-Year Preferred Plus Option —
EPPSCF2KB1
Provides one year of coverage or two on-site
service calls, whichever occurs first; in either case
the print head will be replaced only once.'
but that is for the second year of owning the F2000.
This should not be a shock to everyone, there is no way multiple heads would be supplied under any warranty, manufacturers or extended. You pay for the warranty in the buy price therefore it is limited.

I have been told this directly (verbally only), time will tell. Lets see what happens in the field, I think true colours will show then !

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