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Alpha Broder self destructing.

 
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Old 3 Days Ago Jun 29, 2020 4:49:44 AM -   #1 (permalink)
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Default Alpha Broder self destructing.

Sorry to say that Alpha Broder is going down the tube. I have had 5 inside sales reps in the last year.
Placed orders last week and they are sitting (in Picking). Nobody there can even tell you if they will ship and when.

During the whole pandemic they have been shipping same day. All of a sudden something is going on. If you call, you are on hold for 10 minutes.

Thankfully I only get Adams Caps from them. Moving on to a new distributor.

Thought I would pass this on.
 
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Old 3 Days Ago Jun 29, 2020 10:33:53 AM -   #2 (permalink)
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Default Re: Alpha Broder self destructing.

Which warehouse? We use Chicago and don't even use our sales rep unless we need case pricing. Our orders are still shipping same day for the past few days/weeks/months/years
 
Old 3 Days Ago Jun 29, 2020 11:12:10 AM -   #3 (permalink)
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Default Re: Alpha Broder self destructing.

Harrisburg. The last order that shipped same day was 6/5/2020. I cancelled all of last weeks orders that were sitting there, because they could not tell me when they were shipping.

The customer service rep was polite but clearly had no answers. I have dated events that forced me to go elsewhere. Hopefully they will fix what is wrong.
 
 
Old 2 Days Ago Jun 29, 2020 11:26:54 AM -   #4 (permalink)
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Default Re: Alpha Broder self destructing.

I would try another warehouse. ours was entered today and shipped today as well.
 
Old 2 Days Ago Jun 29, 2020 12:53:41 PM -   #5 (permalink)
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Default Re: Alpha Broder self destructing.

I was making a pickup at the Dallas warehouse last year and ended up having to wait an extra 45 min because some VP was there yelling at the staff in an all hands meeting about picking errors. I only heard a bit of it, but nothing there sounded like a company where things were going smoothly,
 
Old 2 Days Ago Jun 29, 2020 1:27:34 PM -   #6 (permalink)
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Default Re: Alpha Broder self destructing.

Alpha has been a supplier to me for a very long time. They have been good to me with pricing and free shipping. The last year they have started to compete with their own customers by offering embroidery and screen printing. They even called me and offered to embroider all my under armor purchases. You can imagine what I told them to do with that suggestion.

Management needs to get their act together and be a good company to all screenprinters and embroiderers. I tried to talk to my inside sales rep this morning and I was informed she has also quit.

The most important thing is my customer, and I am going to purchase where the service and pricing is good. Time will tell how Alpha holds up.

Thanks for the info on the Chicago location.
 






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