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RICOH SG 3110DN Error SC 20000

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Old March 1st, 2013 Mar 1, 2013 11:43:44 PM -   #1 (permalink)
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Default RICOH SG 3110DN Error SC 20000

Hello Everyone,

So i buy a brand new RICOH SG 3110DN then i get my SAWGRASS INK a couple weeks later, i install it the INK, turn my printer ON and all i get is the !ALERT LED on RED Flashing on the screen SC (20000) Power Off On, Call Service if error reoccurs... SO SAD! New to this stuff and i get a bad printer and NOW i might not even be able to used that INK... So mad right now!!!

Please if anyone can help me figure this out

Thank You
 
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Old March 3rd, 2013 Mar 3, 2013 6:54:03 PM -   #2 (permalink)
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Default Re: RICOH SG 3110DN Error SC 20000

Call the vendor you got the printer from.
 
Old June 7th, 2013 Jun 7, 2013 9:05:09 PM -   #3 (permalink)
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Default Re: RICOH SG 3110DN Error SC 20000

Had the same problem check out this video

Ricoh SG 3110DN Printer: Clear a 28212 Error - YouTube
 
 
Old August 6th, 2014 Aug 6, 2014 6:09:52 PM -   #4 (permalink)
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Default Re: RICOH SG 3110DN Error SC 20000

Did you solved it?
 
Old July 23rd, 2019 Jul 23, 2019 11:26:46 PM -   #5 (permalink)
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Default Re: RICOH SG 3110DN Error SC 20000

Quote:
Originally Posted by mikep2220
Had the same problem check out this video

Ricoh SG 3110DN Printer: Clear a 28212 Error - YouTube
So did you have the SC 20000 error and watching and following the video for another code fixed the SC 20000 error? Thanks
 
Old July 24th, 2019 Jul 24, 2019 1:03:59 AM -   #6 (permalink)
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Default Re: RICOH SG 3110DN Error SC 20000

Quote:
Originally Posted by Cobra12513
Hello Everyone,

So i buy a brand new RICOH SG 3110DN then i get my SAWGRASS INK a couple weeks later, i install it the INK, turn my printer ON and all i get is the !ALERT LED on RED Flashing on the screen SC (20000) Power Off On, Call Service if error reoccurs... SO SAD! New to this stuff and i get a bad printer and NOW i might not even be able to used that INK... So mad right now!!!

Please if anyone can help me figure this out

Thank You
This is what the service manual says:
"The maintenance motor is not in the home position." (see attached screenshot.

Hope it helps when you contact the vendor.
Attached Images
File Type: jpg error 20000.JPG (33.4 KB, 22 views)
 
Old July 24th, 2019 Jul 24, 2019 1:25:11 AM -   #7 (permalink)
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Try cleaning the encoder strip. Just a couple of light wipes with a microfibre cloth (such as those used for glasses and screen protectors) should do it. Videos available on YouTube.
 
Old July 24th, 2019 Jul 24, 2019 8:35:38 AM -   #8 (permalink)
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Default Re: RICOH SG 3110DN Error SC 20000

Quote:
Originally Posted by cimbian
This is what the service manual says:
"The maintenance motor is not in the home position." (see attached screenshot.

Hope it helps when you contact the vendor.
Thanks for the reply, I have searched for a copy of the Service Manual and can't find a source, can you tell me where you got your copy? Thanks again
 
Old July 25th, 2019 Jul 25, 2019 4:50:41 AM -   #9 (permalink)
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Default Re: RICOH SG 3110DN Error SC 20000

https://smpcshop.com/
 
Old July 26th, 2019 Jul 26, 2019 12:28:12 AM -   #10 (permalink)
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Default Re: RICOH SG 3110DN Error SC 20000

Well to report back so that this may help someone in the future. I have the Sawgrass SG 800 printer and I was getting the error code SC 20000 which means The maintenance motor is not in the home position.

I tried all the fixes listed above, cleaning the encoder strip, etc, nothing worked for me. So I removed the right side of the printer to get a look at the maintenance motor thinking maybe it just needed a turn to get it going or get it back into position.

To my surprize, I found that the maintenance motor sensor had come loose and was just hanging there and not actually allowing the maintenance motor to get info from the sensor on its position. There are 4 small plastic tabs that hold the sensor in place and 3 of the tabs were broken. I put the sensor back in place and temporally used super glue to hold it in position.

I turned the printer back one and the error code SC 20000 went away and the printer started right up and is working fine. I noticed the sensor had the marking "Sharp 173" on it and I Googled that info and located the sensor online and ordered one which came to $8 including shipping.

So in my case, the error code SC 20000 was because of the sensor tabs were broken and the sensor had moved to the mounting location. Putting the sensor back in place has fixed my problem and the printer is working. Here is the link for the replacement sensor.

https://www.digikey.com/product-deta...016-ND/4103808
cimbian likes this.
 
Old July 26th, 2019 Jul 26, 2019 12:47:46 AM -   #11 (permalink)
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Thanks phototec. Its always good to have a follow up on these things. By the way, I have a copy of the Ricoh service manual and can provide you with a link if you PM me.
 
Old July 29th, 2019 Jul 29, 2019 5:36:41 PM -   #12 (permalink)
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Default Re: RICOH SG 3110DN Error SC 20000

Quote:
Originally Posted by webtrekker
Thanks phototec. Its always good to have a follow up on these things. By the way, I have a copy of the Ricoh service manual and can provide you with a link if you PM me.
Well, I was celebrating a little early after fixing the broken sensor. now the printer will not work and I am getting an error code SC 20502.

Looks like I could really use a copy of the service manual, how do I PM you?
 
Old July 30th, 2019 Jul 30, 2019 12:04:58 AM -   #13 (permalink)
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Quote:
Originally Posted by phototec
Quote:
Originally Posted by webtrekker
Thanks phototec. Its always good to have a follow up on these things. By the way, I have a copy of the Ricoh service manual and can provide you with a link if you PM me.
Well, I was celebrating a little early after fixing the broken sensor. now the printer will not work and I am getting an error code SC 20502.

Looks like I could really use a copy of the service manual, how do I PM you?
Ah, apologies, but it seems the forum rules do not allow me to provide you with a link to download this manual.

Sorry for that. You can, of course, buy the download from the site mentioned in a previous post.
 
Old January 28th, 2020 Jan 28, 2020 11:59:37 AM -   #14 (permalink)
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Default Re: RICOH SG 3110DN Error SC 20000

hello could it be solved?
it seems to me the same erros sc 20000 and makes a strange noise
 






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