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[DTG Brand] Dtg m2 repair - sos!

 
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Old February 19th, 2020 Feb 19, 2020 8:58:52 AM -   #1 (permalink)
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Angry Dtg m2 repair - sos!

Hey all,

We've been working with 4 x DTG M2s for the last 6 months and recently ran into some major issues with 2 of our printers. About 5 weeks ago both printers would stop mid-print and give Y2 OverCurrent errors (E080). We would shut the printers off, check the y-axis to make sure that nothing was impeding the carriage from moving back and forth and start everything back up again. It got to the point where the printers would stop mid-print 4-5 times a day with the same error until we couldn't even turn them back on again. This time both machines couldn't get passed the initialize stage when turning them on without getting either the Xencoder (E067) or Yencoder (E068) errors. Here is a list of things we've tried to fix:

--> Swapping in a new Y motor.
--> Cleaning the x encoder wheel multiple times, readjusting the xencoder sensor.
--> Cleaning the y encoder strip multiple times, adjusting the yencoder.
--> Checking all the connections to the mainboard, boss board and CR board.
--> swapping in a brand new main board (fixed the problem for 24 hours before returning back to only giving us the x/y encoder errors during startup).
--> Replaced the print head ribbon cables and long ribbons that go from main board to CR board.
--> Replacing all fuses on the mainboard (including the ones that are soldered on).
--> Cleaned and adjusted the carriage lock.

We are feeling stuck at this point having spent thousands of dollars and getting minimal help from Col Desi and our supplier. We've had 2 technicians come in and take a look at things, but they we're both unable to diagnose the problem and only recommend changing the y motor or main board again. I've ordered a new power supply and am waiting to try switching that too.

Has anyone run into a similar problem as us and found a solution?? Would love to hear what you think!!

TIA,

inkboxprintsquad
 
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Old February 20th, 2020 Feb 20, 2020 11:26:31 AM -   #2 (permalink)
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Default Re: Dtg m2 repair - sos!

Your production must be really hurting.
I feel your pain.
AL
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Old February 26th, 2020 Feb 26, 2020 10:42:04 AM -   #3 (permalink)
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Default Re: Dtg m2 repair - sos!

Ya, it's been a rough couple of weeks. We ended up purchasing another mainboard which has fixed the problem for the time being...
 
 
Old March 5th, 2020 Mar 5, 2020 2:02:05 AM -   #4 (permalink)
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Default Re: Dtg m2 repair - sos!

You can really start to go down a rabbit hole with these machines. Especially when you can't fix the problem.

I have owned a DTG Brand machine for eight years now. When it comes to actual ink problems it can only be a few things.
 
Old March 5th, 2020 Mar 5, 2020 2:44:59 AM -   #5 (permalink)
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Default Re: Dtg m2 repair - sos!

If the mainboard has a battery on it like a PC mainboard does, they're cheap & readily available, definitely replace it, they can cause all kinds of problems in PC's when they're old.
 
Old March 5th, 2020 Mar 5, 2020 5:15:22 AM -   #6 (permalink)
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Default Re: Dtg m2 repair - sos!

Quote:
Originally Posted by JynxDezyns
If the mainboard has a battery on it like a PC mainboard does, they're cheap & readily available, definitely replace it, they can cause all kinds of problems in PC's when they're old.
Hey, thanks for the tip. I'll try and pick up a new battery and let you know if it works!
 






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