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[DTG Brand] DTG M2 Help

 
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Old April 25th, 2019 Apr 25, 2019 2:59:54 PM -   #1 (permalink)
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Exclamation DTG M2 Help

I have a DTG M2 printer that has had no issues until today..... when I turn machine on it will not do initializing head cleaning and data light stays on... can any one help.. called Coldesi for support, but would not give any unless I pay a service fee since I didn't buy machine from them. which I have no problem with , but the rate they wanted I could buy a new print head[IMG]https://www.t-shirtforums.com/images/smilies/biggrin.gif[/IMG][IMG]https://www.t-shirtforums.com/images/smilies/biggrin.gif[/IMG]
 
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Old April 27th, 2019 Apr 27, 2019 7:37:11 AM -   #2 (permalink)
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Default Re: DTG M2 Help

What do you mean when you say, when I turn the machine on? I have had an M2 for seven years and it has never been off.

Did you try unplugging it? Turn the whole machine off using the emergency stop. Unplug it from the wall. Unplug the wire connecting your computer to the machine.
Wait five minutes and reconnect and turn the whole thing on again.

At least that is what I would try first.
 
Old May 2nd, 2019 May 2, 2019 11:09:35 AM -   #3 (permalink)
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Default Re: DTG M2 Help

I mean when I push power button....on operation panel. I have tried unplugging and waiting five minutes like user guide says...checked all cables...I can't check pump life, CR, PF motor counters due to the fact nothing shows up on screen....could it be a board or operation panel its self.....
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Old May 7th, 2019 May 7, 2019 6:14:09 AM -   #4 (permalink)
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Default Re: DTG M2 Help

Hmmmm, I have never had that happen. I never shut mine off. This one I don't know. Have you had any luck with the tech guys at coldesi?

Sorry, wish I could be of more help.
 






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