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[DTG HM1] E000C massage

 
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Old May 16th, 2016 May 16, 2016 2:34:06 PM -   #1 (permalink)
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Default E000C massage

Juat bought a used DTG HM1 with the software. Installed on a newly purchased HP laptop. Getting error message E000C hardware key not found. It is the safe net sentinel. Have the dongle. Any insight will be excellent. Thanks in advance.
 
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Old May 16th, 2016 May 16, 2016 2:53:53 PM -   #2 (permalink)
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Default Re: E000C massage

message*, not massage
 
Old May 17th, 2016 May 17, 2016 1:58:43 AM -   #3 (permalink)
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Default Re: E000C massage

Hi Ray
As the HM1 is an older machine, the software is probably compatible upto Windows XP/Vista only. If you have purchased a new laptop, it is probably Windows 8/10. I would contact the software supplier and tell them what is happening, there may be a charge to upgrade the software to work on the new versions of Windows.
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Old May 21st, 2016 May 21, 2016 3:56:24 PM -   #4 (permalink)
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I grabbed an update and everything is so far so good with the software. Thanks.
 






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