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[DTG Brand] HELP! Loading Issue

 
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Old October 20th, 2015 Oct 20, 2015 12:05:36 PM -   #1 (permalink)
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Default HELP! Loading Issue

I have the DTG Viper. When I load the platen everything loads fine, but when I print it acts like it is going to print and then it kicks is out and then starts printing. It doesn't do it when doing a nozzle check, just a print.

Any ideas on how to fix it?

I have submitted a Support request with Coldesi this morning, but they do not seen interested in helping at all! I have not heard a word from them even after I have left Joe a voicemail!
I am looking to expand my business, but I can tell you now it WILL NOT be with Coldesi!

TIA,
Michelle
 
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Old October 20th, 2015 Oct 20, 2015 12:32:49 PM -   #2 (permalink)
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Default Re: HELP! Loading Issue

Hi Michelle, did you do a support ticket too or just leave Joe a message? They are definitely very busy today but will get back to you as soon as they can. Not a lack of interest at all, just busy!
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Old October 26th, 2015 Oct 26, 2015 1:36:25 PM -   #3 (permalink)
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Default Re: HELP! Loading Issue

I dont know if you have already solved the issue, but this happened to me once a few years ago. I solved the issue by manually loading the platen all the way through the platen sensor, then reversing it all the back. After that I reloaded normally and it started printing. Hope that helps, but full disclosure I think my Viper was possessed by the devil...
 






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