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[DTG Kiosk] Help with 'ink' button and computer not recognizing printer

 
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Old August 17th, 2012 Aug 17, 2012 2:48:58 AM -   #1 (permalink)
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Default Help with 'ink' button and computer not recognizing printer

Hi all,
I really hope that somone will be ables to help me. I bought a dtg kiosk mark 2 and it has been an absolute nightmare! but i really seemed to be getting somewher until i validated my software, since the my computer will not recognize the printer so therefore i cannot do a head clean.. when i press the 'ink' button nothing happens, it was fine before i validated my software or could this be another issue...pls help as i'm going stir crazy with the kiosk!! Thanks in advance
 
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Old August 17th, 2012 Aug 17, 2012 7:24:53 AM -   #2 (permalink)
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Default Re: Help with 'ink' button and computer not recognizing printer

Maya,

Welcome to the forums. The software be validated would not prevent you from doing a head cleaning from the control panel. You can try unplugging the USB cable and powering the printer down. letting it set for a few minutes and then powering back up. After this try doing the head cleaning again.

You may also want to contact the distributor you purchased the machine from to see if their tech support can provide you with more in depth support on the machine.

Hope this helps.
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