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[DTG Brand] Viper-Remove Paper

 
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Old January 9th, 2012 Jan 9, 2012 1:34:26 PM -   #1 (permalink)
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Default Viper-Remove Paper

Today after running the viper for about an hour, I had left and came back to a Maint. Reqd 0040 message. I noticed the paper was switched to Roll and Cut (scissors) I could not operate anything until I switched to normal paper icon (dogear icon). I can only push the < Select button and it makes the belt eject (instead of load direction) and gives me the REMOVE PAPER message.

When i get the Remove paper message the printer is no longer responsive.

How can I clear this message?

I am pretty sure this is issue is on the Printer Side rather than DTG Rip settings side but could be wrong.

I have tried powering off the machine for a while and also closing the rip to clear cache.

Also what precautions can i take to ensure the print head is staying clean? I cannot do nozzle checks at this point.
 
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Old January 10th, 2012 Jan 10, 2012 12:13:45 PM -   #2 (permalink)
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Default Re: Viper-Remove Paper

It is an error code that arises after a bunch of prints. It is basically a notice that the core Espon printer cap station pump assembly has reached the end of it's service life. Kind of like the little light on your dashboard that says "Service Engine Soon" - even though there is not really anything wrong. If you contact our service department they should be able to reset the counter for you.
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Old January 11th, 2012 Jan 11, 2012 8:42:55 AM -   #3 (permalink)
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Default Re: Viper-Remove Paper

Thanks a lot Don. Spoke with a Tech and got the issue resolved. It definitely was the numbers. Thank you to everyone at ColDesi for being very helpful and informative.

Also is there a way I can pick your brain about our print heads in our HM1's. We have 2 of them and our magenta keeps printing bad. We recently sent you a picture of the nozzle check and was told it was something called Deflection. We installed a new print head and new dampers but the magenta only printed good for about a month. Any help would be amazing.
 
 
Old May 31st, 2016 May 31, 2016 3:16:59 PM -   #4 (permalink)
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Default Re: Viper-Remove Paper

Quote:
Originally Posted by GetAhead
Thanks a lot Don. Spoke with a Tech and got the issue resolved. It definitely was the numbers. Thank you to everyone at ColDesi for being very helpful and informative.

Also is there a way I can pick your brain about our print heads in our HM1's. We have 2 of them and our magenta keeps printing bad. We recently sent you a picture of the nozzle check and was told it was something called Deflection. We installed a new print head and new dampers but the magenta only printed good for about a month. Any help would be amazing.
We are having the same problem, it would be great if you would post how was it fixed!

The Remove Paper error appears after printing any design, and then stops, if we move the tray a little bit it starts working again, but really slow, loading the design again.

BR,
 






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