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[DTG HM1] Maintenance Disk is dying HM1 Kiosk

 
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Old August 23rd, 2011 Aug 23, 2011 7:06:13 AM -   #1 (permalink)
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Default Maintenance Disk is dying HM1 Kiosk

My HM1 Kiosk maintenance disk is dying. Is there anyone that sells new ones and how much it would cost? Thanks!
 
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Old August 23rd, 2011 Aug 23, 2011 7:18:55 AM -   #2 (permalink)
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Default Re: Maintenance Disk is dying HM1 Kiosk

Quote:
Originally Posted by Nyrisse
My HM1 Kiosk maintenance disk is dying. Is there anyone that sells new ones and how much it would cost? Thanks!
Have you checked with your local DTG distributor? Where are you located?
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Old August 23rd, 2011 Aug 23, 2011 7:20:18 AM -   #3 (permalink)
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Default Re: Maintenance Disk is dying HM1 Kiosk

We are in Nebraska. Our closes distributor is in Texas.
 
 
Old August 23rd, 2011 Aug 23, 2011 7:30:52 AM -   #4 (permalink)
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Default Re: Maintenance Disk is dying HM1 Kiosk

Hi Nyrisse,

First off - if you can get the CD to come up again - copy it to your hard drive and run it from their going forward.

Secondly - we are in the process of migrating to nationwide support on the DTG product line. If you would like to contact me directly I can email you the info we need to get you registered in our system for support. Once this is done we can also burn a CD for you to have as a backup.

Hope this helps!
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Old August 23rd, 2011 Aug 23, 2011 7:43:33 AM -   #5 (permalink)
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Default Re: Maintenance Disk is dying HM1 Kiosk

Thanks. Trying to load it right now, and got this error:

KIOSKdj.EXE - Bad Image
The application or DLL D:\StrGene.dll is not a valid Windows image. Please check this against your intallation diskette.


Oh, also got an error trying to copy the Sentinel protection installer. Something about redundancy check.

Sending you my email to work on getting a backup disk.

Last edited by Nyrisse; August 23rd, 2011 at 07:50 AM..
 
Old August 23rd, 2011 Aug 23, 2011 8:34:34 AM -   #6 (permalink)
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Default Re: Maintenance Disk is dying HM1 Kiosk

Hi Ruth,

We just went beyond my paygrade on this I've sent you the email - respond to our service manager and we will get you taken care of.
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Old August 16th, 2016 Aug 16, 2016 12:28:54 PM -   #7 (permalink)
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Default Re: Maintenance Disk is dying HM1 Kiosk

anyone know where i cn get ahold of a Dongle for the hm1 kiosk? Im pretty much in the same boat...
called tech and they said they no longer make it!...
 






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