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[DTG Brand] DTG VIPER.. Reload Paper?

 
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Old February 1st, 2011 Feb 1, 2011 11:07:32 AM -   #1 (permalink)
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Question DTG VIPER.. Reload Paper?

Hi, there! I just installed the programs for my DTG Viper, and have run into a weird message.

Following the manual, I have gone through the selection of "not genuine" ink, and it should then say, "please wait" then "pause" then "ready." Part way through the carriage moving and getting ready, the bed moves forward slowly, then eventually the light start flashing saying "Reload Paper."

I have to power down to erase this message. Then the process starts all over again. I cannot get the bed to move when I press "Load" even without an error.

Please Help. Any thoughts?
 
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Old February 15th, 2011 Feb 15, 2011 10:57:19 AM -   #2 (permalink)
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Default Re: DTG VIPER.. Reload Paper?

if I remember right there is a little icon that changes when you push the select button. the icon is in the bottom left corner. I think when i was getting this error that icon had been changed to the icon with scissors on it.
I would double check for you but i haven't had to restart my machine in about an hour so i'm feeling pretty lucky and don't want to jinx it.
 
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Old January 25th, 2012 Jan 25, 2012 10:38:23 PM -   #3 (permalink)
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Talking Re: DTG VIPER.. Reload Paper?

Here is what I found that worked for me in another forum:

Re: Epson 4800 DTG reload paper error help needed
Make sure all these setting are as below

The printer is trying to locate paper and these checks must be turned off.

Also, check your RIP program to insure it's on roll paper

Press Menu and enter in to the Printer Setup
• PLATEN GAP (STANDARD)
• INIT SETTINGS exe
• QUIET CUT (OFF)
• AUTO CLEANING (OFF)
• AUTO NZL CK (OFF)
• SHEET SIZE CK (OFF)
• REFRESH MRGN (OFF)
• CUTTER ADJ exe
• TIME OUT (OFF)
• PPR ALIGN CHK (OFF)
• PPR SIZE CHK (OFF)
• PAPER MARGIN (DEFAULT)
• CODE PAGE PC437
• INTERFACE (AUTO)
• PAGE LINE (OFF)

Enter the Service Set-up by pressing the Pause Button and switching on the printer
until HEX DUMP is displayed. Explore to the ROLL PPR FEED and select
(OFF).

Hope that helps!
 
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Old February 27th, 2012 Feb 27, 2012 7:18:00 AM -   #4 (permalink)
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Default Re: DTG VIPER.. Reload Paper?

Hi! Please Help me!
Blazer Epress - hex dump message at starup and all buttons locked!
 
Old February 27th, 2012 Feb 27, 2012 2:24:31 PM -   #5 (permalink)
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Default Re: DTG VIPER.. Reload Paper?

I'm not too sure.. I have not ran into that error before.
 
Old January 9th, 2013 Jan 9, 2013 4:34:03 AM -   #6 (permalink)
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Default Re: DTG VIPER.. Reload Paper?

Quote:
Originally Posted by mschouten
Here is what I found that worked for me in another forum:

Re: Epson 4800 DTG reload paper error help needed
Make sure all these setting are as below

The printer is trying to locate paper and these checks must be turned off.

Also, check your RIP program to insure it's on roll paper

Press Menu and enter in to the Printer Setup
• PLATEN GAP (STANDARD)
• INIT SETTINGS exe
• QUIET CUT (OFF)
• AUTO CLEANING (OFF)
• AUTO NZL CK (OFF)
• SHEET SIZE CK (OFF)
• REFRESH MRGN (OFF)
• CUTTER ADJ exe
• TIME OUT (OFF)
• PPR ALIGN CHK (OFF)
• PPR SIZE CHK (OFF)
• PAPER MARGIN (DEFAULT)
• CODE PAGE PC437
• INTERFACE (AUTO)
• PAGE LINE (OFF)

Enter the Service Set-up by pressing the Pause Button and switching on the printer
until HEX DUMP is displayed. Explore to the ROLL PPR FEED and select
(OFF).

Hope that helps!
I set the ROLL PPR FEED and select
(OFF). but I still receiving the RELOAD PAPER message. I reseted the counters after replaced a piece of my epson 4880 DTG and now I m with that problem. Someone can help me ?
 
Old January 9th, 2013 Jan 9, 2013 8:59:29 AM -   #7 (permalink)
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Default Re: DTG VIPER.. Reload Paper?

Any fix found for this problem? I'm having the same issue.
 
Old January 9th, 2013 Jan 9, 2013 9:03:48 AM -   #8 (permalink)
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Default Re: DTG VIPER.. Reload Paper?

Quote:
Originally Posted by ABFWRAPS
Any fix found for this problem? I'm having the same issue.
Now it is working.

When I restarted the machine, when it asks abou the genuine cartdriges I refuse and pressed the Menu button.

I set all paper and sensors verifications to OFF in the Configuration Menu.
 
Old January 9th, 2013 Jan 9, 2013 10:12:42 AM -   #9 (permalink)
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Default Re: DTG VIPER.. Reload Paper?

haha, if you can't get passed this message after turning off the machine put actual paper on the platen until it reads the paper. I've had to do this only one time as a Viper owner, (was my own fault)
 
Old November 18th, 2015 Nov 18, 2015 10:35:00 AM -   #10 (permalink)
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Default Re: DTG VIPER.. Reload Paper?

Quote:
Originally Posted by DTGPRINTERPARTS
haha, if you can't get passed this message after turning off the machine put actual paper on the platen until it reads the paper. I've had to do this only one time as a Viper owner, (was my own fault)
I can't get passed REMOVE PAPER message after turning on/off the machine. I put paper on the platen until it reads the paper. But it doesn't help -( Printer I-Dot
 
Old March 19th, 2019 Mar 19, 2019 11:52:05 AM -   #11 (permalink)
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Default Re: DTG VIPER.. Reload Paper?

Super old thread I know. But these instructions were EXACTLY what I needed to get my Viper DTG up and running last night after replacing the mainboard with a new one. After installing the new mainboard, it was throwing the Reload Paper error as well as only printing the white layer and not rewinding for the color layer. Going down through this entire list including the last instructions perfectly got my Viper printing again. Mad props. This kind of thing is still helping people years later.


Quote:
Originally Posted by mschouten
Here is what I found that worked for me in another forum:

Re: Epson 4800 DTG reload paper error help needed
Make sure all these setting are as below

The printer is trying to locate paper and these checks must be turned off.

Also, check your RIP program to insure it's on roll paper

Press Menu and enter in to the Printer Setup
• PLATEN GAP (STANDARD)
• INIT SETTINGS exe
• QUIET CUT (OFF)
• AUTO CLEANING (OFF)
• AUTO NZL CK (OFF)
• SHEET SIZE CK (OFF)
• REFRESH MRGN (OFF)
• CUTTER ADJ exe
• TIME OUT (OFF)
• PPR ALIGN CHK (OFF)
• PPR SIZE CHK (OFF)
• PAPER MARGIN (DEFAULT)
• CODE PAGE PC437
• INTERFACE (AUTO)
• PAGE LINE (OFF)

Enter the Service Set-up by pressing the Pause Button and switching on the printer
until HEX DUMP is displayed. Explore to the ROLL PPR FEED and select
(OFF).

Hope that helps!

Last edited by RedClothing; March 19th, 2019 at 07:56 PM..
 






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