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[Brother GTX] Will pay for help over phone!!

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Old April 8th, 2020 Apr 8, 2020 2:45:37 PM -   #1 (permalink)
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Default Will pay for help over phone!!

I bought a GTX used and was told it worked fine. The machine was already shut down and ready to be shipped when I bought it. Well it didn’t work. I have replaced both print heads, bought all new ink, I’ve installed new ink, mainly been messing with just the white. done more exhaust cleanings, white ink circulation, ink refill, initial ink install, the white prints but it’s very faded looking like it’s getting only half of the ink applied. As for the color side black and yellow print blue a little and magenta not at all. I still have some air in the white lines and can’t get it out. Even used a syringe to pull the ink thru. I took the back cover off where the ink comes out and checked all my fittings and inspected for leaks but didn’t find anything. Any help is greatly appreciated and I will be happy to pay for any help since the tech won’t come out right now.
Feel free to call or text me
Allen 606-344-5558
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Old April 9th, 2020 Apr 9, 2020 1:16:24 PM -   #2 (permalink)
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Default Re: Will pay for help over phone!!

Are you able to do nozzle checks?
Old April 9th, 2020 Apr 9, 2020 3:29:03 PM -   #3 (permalink)
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Default Re: Will pay for help over phone!!

Allen, the GTX has numerous inline filters that you may have an issue with or the maintenance station may not be draining properly it, would be best to have a technician visit. As any equipment bought 2nd hand does not have its warranty transfer, you will need a list of available techs which can be provided by our support team by filling out a support ticket, http://brotherdtg.com/techsupport/user-support/. This will allow you speak with the technician(s) and possibly determine when one can visit or possibly help you via video call. If you’re located within North America and still require additional technical assistance, please fill out a support ticket, http://brotherdtg.com/techsupport/user-support/ or contact your original dealer if outside these areas. If you don’t have this contact info, you should complete the form on this page - Brother GTX

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