I purchased Ri1000 one month after Las Vegas trade show. I paid around $17500 that was including the complete package with heat press.
Once I received the printer, nightmare started. I own large format printing business for last 18 years, and we constantly have clients ask for shirt printing. So I finally decided to start offering short run prints for my existing customers. I just didn't want them to go anywhere else. Once we announced the shirt printing, orders stared coming in with no problems. But,.... we could not deliver! Colors were not coming out right! Shirts getting stained from pretreatment, too much or too little, heat high or low, we called anajet, asked questions, watched videos, but no matter what shirts were coming out poor quality. Some were OK!
We changed shirt brand, different pretreatment, purchased pretreatment machine viper.... still poor quality. Till about 6 weeks ago, our printer started smearing ink. Called anajet, they tried few things over the phone, and informed us that our printheads are out. After 5 months printheads are out!?!?!? They told us they can send out the technician but I need to pay for him. We agreed! But they informed us since their local technicians are not trained for this printer yet, to pay for one of their guys from California, and I agreed. He arrived with New printheads, replaced them, and new heads started dripping ink everywhere! He did few other things and ink stoped dripping.
Next day we started printing shirts, and ink is dripping all over the printer. Called anajet, they told me they will se d the truck to pick the printer up, do the repairs in California and ship it back. So far our printer is been down for 6 weeks, today they finally picked up the machine, and who knows when we will get it back, and if this printer will ever print shirts properly. I lost so much business, we embarrassed our self if front of our customers.... nobody cares at anajet. I just don't know how they stay in business, doesn't make any sense to me. Maybe it's just my luck, but I wish I never purchased this machine. Caused so much stress and business loss!