tragedienne

I made an order with zazzle for some custom shirts I designed and it included two light shirts and three black shirts. I received the lights shirts a while ago.. well over a week ago. How much longer does the dark apparel take and is there no way to track it?

 

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badalou

Why not ask the company????

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ZazzleTeam

Hey - this doesn't sound right - though we do say that dark apparel sometimes takes up to 3-5 days for production while light apparel shirts are produced within 24 hours.

If you have questions about your specific order, please do contact us at Zazzle Customer Support and someone will look into your order asap.

Thanks,
Josh
Zazzle Team

P.S. And good news - we're working on some new dark apparel processes that will enable us to produce these even faster, and from what I've seen so far, are simply breathtaking. Will announce here on t-shirt forums when we are ready!

 

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tragedienne

I specifically contacted the support team a while ago and got this response:

"Thanks for contacting our Support Team. Your order has already been shipped from our production facility and it is currently in transit to your delivery address. USPS does not update the tracking information on their website until the package arrives at the post office in the delivery zip code. Until then, the message you encountered is displayed on their tracking page. Please rest assured that your package has been sent and it will be delivered soon. If you have any further questions, please feel free to visit Zazzle Customer Support."


I'm pretty sure they're talking about the light shirt shipment because they obviously didn't really answer my question.

What should I do now? Zazzle apparently only gives you tracking info for the light shipment and not the dark one so I have no idea where it is or if it has even been shipped.

 

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ZazzleTeam

Apologies that you don't feel like you got a full answer. Please reply to them again and ask for an update on the dark shipment specifically. Without your order info, I wouldn't know where to start - and they are the experts in supporting customers like you. If we decide that it may have been lost in the mail (depending on when it was shipped, we like to make sure to give it enough time to arrive through the mail), you can discuss other options with the support staff.

 

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