Hi Brian,
First of all I'm ready to apology if you were mad because my post.
I'm not try to make you hurt and I'm not try to use this Forums to advertize.
Forums has nice tool that send email to me when same thread posting is shown.
That's reason I saw your post that complained our quality which around 10% shrunk.
If that's true story it's going to be trouble to my job,
so I asked to make return this shirts and try to find out what's problem.
(absolutely this cost will reimburse with thanks to you).
Why questioned 3 time wash by web customer service personnel ?
It's not a complain to your test results but it's simply ask to your purpose,
based on that we can give our best recommendation to our customer.
I want to find out fact whatever test results good or bad for our QC system.
I am apology about mis communication.
Point of views of quality control, I'm concerned about shrinkage, twist garment and growing shirts (neck and length) from 3-4 wash and after.
Because PM30 & Pm30ESW style is very light weight( 4.9 oz/yd2,165 gram/m2) single jergey garment than normal weight shirts( 5.6 oz/yd2, 190 gram/m2).
When you wear light weight shirt, it's stretched easy and growing easy.
If shirts not properly recoverly back, it's problem as well.
Light weight cotton shirts is easy shrink and easy growing, like as breathing.
Most of end user do 1st wash only, means that end user have wash(shrink) and wear(grow) and wash(shrunk) and ...
Not many end user do run washer twice or 3 times at same time.
My opinion is 1st wash results is most important factor usally.
But sometimes required 2nd or 3rd wash for special purpose,like as military garment.
PM30ESW is washed garment but we are not say zero shrink but 3 %.
All cotton shirts designed include 1st wash shrinkage factor as well.
Brian,
I'm not deny your test results and your opinion.
You are also one of my customer and I knew that I should make you happy,that's my job.
Please understand if my post and Ki's response was not proper to you.
We were try to listen carefully customer's comment about our product and also try to make customer satisfaction quickly.
I am appreciated to you and Rodney to give this kind opportunity to me.
Best regards,
