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I recently purchased a cutter and Flexi 8.5 from US Cutter. My problem is that they sent me the Flexi without the serial number, I noticed that the box looked like it had been opened and then resealed. Without the serial number the software useless. I have tried to get them to replace this copy but they arent going to help me with it. Brandon the rep acts like Im trying to rip them off for 60 bucks after I spent over $1200.00 with them. What a jerk! I have turned it over to visa at this point which is sad, cause all I wanted was my software to work. Has anyone else here had problems with this co?
Well it seems like that Brandon guy is going to end up taking the company down. Customer service is alway's the key. I had great service when i owned there cutters, and the only BAD was that i couldn't cut longer than
54" length with the cutters i had. Other than that, no other problem.
Yes ever since they "let Ken Imes go". They act like they're too big for the "common customer". I really hate to tell them, but their product is geared towards the hobbist/newbie who needs the tech support most. While they do have great "first time" machines, it was their customer support (Ken) that made them grow so much. Now that Ken is gone they really expect their forum members to be their "tech support". I hate to tell 'em but most of "tech support" members hardly ever post there anymore, myself included.
Bannerjohn does more over there than anyone that actually draws a paycheck from them and he'll get "tired of it" one day, I'm sure.
It seems that Brandon has either been appointed the head of everything at USC or he just thinks he is...but it does seem that he has the final say. he doesn't even refer to USC as a company anymore, he always uses the first person "I" or 'my team' as if everyone answers to him.
I think the owner has decided he doesn't want to be known as a supplier of cheap cutters anymore,but wants to be one of the 'big boys' in the business..like SignWarehouse or Fellers. Problem is, he doesn't have a clue how to go about it.
Be careful when dealing with them. They will screw you over for a dollar. I can't believe Brandon would pi$$ off someone who just spent $1200 over a lousy serial number to Flexi...oh,wait..yes I can. I just can't believe anyone with any sense would.
I met them personally when I picked up my order. First impression, they seem to be ok and helpful.
Fortunately, I didn't have any issue with their cutter and software (even up to now) that's why I didn't tested their "customer service" skill that much.
Yes ever since they "let Ken Imes go". They act like they're too big for the "common customer". I really hate to tell them, but their product is geared towards the hobbist/newbie who needs the tech support most. While they do have great "first time" machines, it was their customer support (Ken) that made them grow so much. Now that Ken is gone they really expect their forum members to be their "tech support". I hate to tell 'em but most of "tech support" members hardly ever post there anymore, myself included.
Bannerjohn does more over there than anyone that actually draws a paycheck from them and he'll get "tired of it" one day, I'm sure.
Wow!! Ken Imes!! Unbelievable. Can't believe they did that, he was the most helpful person i ever dealt with. He was even a member of this board and was always there for us.
Wow!! Ken Imes!! Unbelievable. Can't believe they did that, he was the most helpful person i ever dealt with. He was even a member of this board and was always there for us.
YOu don't know the half of it.
Long story short:
Owner decided he didn't want to be bothered with the day-to-day running of USC..so he hired a 'President'..Karl Bowman. Mr Bowman didn't like ken from Day 1...mainly because Ken is a smoker (from what I heard) so he rode ken like a horse and watched his every move. Then Mr karl decided that tech Support shouldn't actually offer support on the forums.
Ken had a car accident...while in hospital they discovered he had a cancer on one of his kidneys. Subsequent surgery to remove the kidney and lost work didn't seem to sit well with Mr karl either. Of course, ken had ZERO insurance and had to face huge bills. Things happened that maybe shouldn't have but Mr karl fired Ken over something he had been doing with the approval of the owner for some time. Talk about kicking a man when he is down.
Now the owner claims that he 'never intended for the forums to be a source of tech support'... which is news to all of us. And tech support at USC seem to go out of their way NOT to post anything that could be of help to anyone.
ken Imes and his excellent tech support turned USC from just another low-ball cutter seller into a major player. And the owner,karl,and Brandon don't have the sense to know it. Now they think that while they are riding the wave, it will go on forever. I only have 2 words for them: Circuit City.
not sure if the sell a laser model but I know from experience that they sell good,reliable cutters and they claim you can contor cut with Flexi,even without the laser.
I,ve sent them an e-mail a week ago asking for their freight charges for a copam 2500. To date I,ve received no answer. Ok its no big deal, if they,re not interested in me than neither am I in them.
BTW if they treated a loyal and hard working employee like Kenimes that way, then they,ll treat their customers the same way.
I,ve sent them an e-mail a week ago asking for their freight charges for a copam 2500. To date I,ve received no answer. Ok its no big deal, if they,re not interested in me than neither am I in them.
BTW if they treated a loyal and hard working employee like Kenimes that way, then they,ll treat their customers the same way.
I think that the problem is..Brandon Davis has been put in charge of tech Support and he is more interested in promoting Brandon Davis than he is anything. The guy has an ego the likes of which I have never seen. And the president,(Karl) from what I have heard, sits in his office getting more confused by the day.
US Cutter Problems 
