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pleaseeee I reAlly need help!! can someone explains why my plotter is doing this??



 
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Old August 6th, 2009 Aug 6, 2009 11:19:34 PM -   #1 (permalink)
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Default pleaseeee I reAlly need help!! can someone explains why my plotter is doing this??

I post a video at http:
//www.youtube.com/watch?v=rD0XerL5Y2A
this plotter is brand new but i dont have idea why is not working properly
 
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Old August 7th, 2009 Aug 7, 2009 8:37:43 AM -   #2 (permalink)
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Default Re: pleaseeee I reAlly need help!! can someone explains why my plotter is doing this??

Who is the manufacturer? Do they have a tech support team? I would contact them.
 
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Old August 7th, 2009 Aug 7, 2009 9:06:37 AM -   #3 (permalink)
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Default Re: pleaseeee I reAlly need help!! can someone explains why my plotter is doing this??

I agree call the manufacture of the plotter and see if they can help out.

Katrina
 
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Old August 7th, 2009 Aug 7, 2009 9:08:32 AM -   #4 (permalink)
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Default Re: pleaseeee I reAlly need help!! can someone explains why my plotter is doing this??

thanks TJ and Katrina, I did it, and I sent the video, they will send me a replacement part
 
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Old August 7th, 2009 Aug 7, 2009 9:11:59 AM -   #5 (permalink)
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Default Re: pleaseeee I reAlly need help!! can someone explains why my plotter is doing this??

Try deleting the software and reloading. Then if it still does the same thing, contact the manufacturer. If it's brand new, it may be defective.

Good luck.
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