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Please help!
I purchased a used Roland GX-24 and have been using it for a week. Today I went to use it and my computer no longer recognizes the cutter. I have tried reinstalling the drivers and haven't had any luck. I tried plugging other usb devices into the same usb and they work fine. I appreciate any help.
what kind of computer and os are you using? did you check all the cabling? i mean it's probably something really simple but something you don't see right now. are you using it through corel or illy or the standalone cutstudio?
I have tried different cables.. My o/s is XP and my system is very current. I use Corel with cut studio. The problem is when I use to plug the cutter in you would hear the usb connected sound, and now nothing. When I plug other devices into the same usb port it recognizes them. I'm thinking there is something wrong with the cutter itself. Any other suggestions?
It could be a lot of things, do it methodically:
PC seems to be OK - recognises USB devices.
Check the USB port on the printer for physical damage.
Change the cable.
See whether another PC or laptop recognises it as a USB device - that will tell you whether the printer is OK.
Are there optional ports on the printer - it might just be a disabled port due to software glitch.
If you don't get any joy, it's probably a mainboard issue - do you have a warranty?
yes, time for troubleshooting 101. turn off everything and plug in what you want connected via usb(cutter). then turn your equipment on with your pc being the last to be turned on. i don't know about the pc (use mac) but this was the way i was taught to go through step by step what the problem could be.
if your pc recognizes other usb peripherals then it's probably software related. (only because the roland is of such high quality i doubt something as significant as a fried board would be the problem, hey, but who knows). try reinstalling everything on the disc EXACTLY the way the instructions say. and make sure your cutter software thru corel is the only thing running. try to think of anything you could have done to cause this.
don't know what could have happened with the communication between your pc and cutter within that timeframe you describe. did you install other software for other devices? something could now be conflicting with the roland software. if you still don't have any luck call your sales rep and then roland. it might be a problem that they're familiar with.
AND when everything thing is good to go again, get a cheap usb hub or an internal usb adapter so you can just leave everything plugged in without doing the old 'switch-a-roo' everytime you need to use a different piece of equipment. -good luck.
Thanks for the tips guys. I think the cutter has a internal problem. I tried hooking it up to 2 other computers and it wasn't recognized. Looks like someone sold me a faulty cutter.. Weird that it worked for a week. Back to my Desay xp-380p for now... amazing how I'm switching back to my "cheap" cutter.
Does it have any other port type?
Is the port physically damaged - would explain why it can work sometimes?
Would you like us to go round & beat the other guy up? ;-)
Still no luck. I bought a serial cable from the source... and that didnt work. Is there a special kind of serial cable I need to buy? I think the usb port is messed up on the cutter. Not sure what else to do. My local roland company said to send it to them to look at... they charge $100 per hour... that could get very expensive. ERRRRRR.. anyone have a spare board for the cutter?
can't you send it back to your dealer? the problem of getting it back to roland should rest upon him. i'd also send him back the serial cable. if there's a problem with a so-called reputable dealer then maybe people on the forum deserve to know about it. good luck snowman.
If both ports aren't working then it suggests a board problem, or DOA as we say here.
Can you return it?
Will they pay to fix it?
Otherwise bite the bullet - scrap or repair.
Roland GX-24 not connecting 
