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I just got a Roland Versacamm 300, just setting it up, but when i powered it on, there was this error message: 'Turn Power Off, Sensor!!!' in summary. Can anyone help with this problem because i did not see that particular error in the trouble shooting manual, and its my first print and cut printer, i dont know if it is damaged or something. I'd appreciate any help i can get here and will answer any questions that will help solve the problem....and by the way, i havent loaded the ink, but i figured since its a printer/cutter, one could cut without ink...???? Just want to know!!!
Florence,
I looked through my service manual, the unauthorized tech manual I have and did a search on the internet to no avail! You need to call your service rep or the place you purchased the unit form and have them investigate this immeadiatly! Did they do an install for you yet or are you settign the unit up by yourself? Please post an update as I am very curious as to what is going on here.
Florence,
I looked through my service manual, the unauthorized tech manual I have and did a search on the internet to no avail! You need to call your service rep or the place you purchased the unit form and have them investigate this immeadiatly! Did they do an install for you yet or are you settign the unit up by yourself? Please post an update as I am very curious as to what is going on here.
Thanks,
I tried to install the machine myself. I do install all my machines, i have an HP large format printer that i set up, same size, same weight, but am sending a mail to the company i bought it from to see what they have to say. I spoke with them on the phone about the error message but it looks like they did not get what i was saying. Thanks though.
If there are any thing, pls dont hesitate to let me know.
I tried to install the machine myself. I do install all my machines, i have an HP large format printer that i set up, same size, same weight, but am sending a mail to the company i bought it from to see what they have to say. I spoke with them on the phone about the error message but it looks like they did not get what i was saying. Thanks though.
If there are any thing, pls dont hesitate to let me know.
Not yet primarily becos i have not been to work but tomorrow, the supplier look at it with me to find out what the issues are
They said i should call Roland Representative. I am wondering why i should do that since i bought the machine from them and not from the rep...the problem is that sending the machine back will cost me a whole more money than i spent for buyinh it.
What do you think i should do?
I'd really appreciate that, am at my ends wit. I cant even install the inks cos the printer need to be on before one can do that, when you power it on, it say 'Scan Motor Error Code: 0080 0080 Motor Error Turn Power Off. Any help i can get will be appreciated, really!!! Thanks if they can respond to you!!!!
florence, I just sent you an email but need a good email address to send you the verscamm error code guide. The 0080 error code is listed on the sheet and has what causes it and some potential fixes. Email me back so I cna send it to you.
They said i should call Roland Representative. I am wondering why i should do that since i bought the machine from them and not from the rep...the problem is that sending the machine back will cost me a whole more money than i spent for buying it.
What do you think i should do?
If they sold you the machine it should be them to call the Roland Rep, if they don't have anyone qualified to deal with eventual problems as it was them who got the profit of selling the machine.
About send the machine back, it has guarantee so all the extra expenses should be covered?
If no luck with sorting out the error message and they don't seem very helpful tell them you want a replacement as the one they sold you is faulty, and it's your right as a consumer.
Here it is some lines from the consumer rights. (Government guidelines)
Key Facts:
• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.
• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.
• If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)
Jump on them, hope it helps.
Let us know how it goes.
Good luck.
Ok, will talk to them on monday, they are closed now.
I definitely will post an update. Steven sent me some error codes to look at, will also see how that one will go next week.
I really hope it'll be okay, without me having to jump on them, really, but am surprised they're backing off from trying to help, and the last time i called, my call was not taken, and they were previously all over me to place new order.
I have been away for such a long time, but am reporting back the success i have with the Roland Versacamm Printer. It has been fixed by an engineer, who is very good, took him about a day to fix it and its running smoothly. I am very happy with this printer...very very happy!!!!
I am really looking forward to buying one that prints larger sizes for outdoor signages etc, and would welcome any advice.
I want to really thank Steve and Carlitos and everyone who looked out while the panic was on trying to fix the machine.
The dreaded scan motor error!!!! GRRRR. I had that when I first installed my vp540. Had to take the machine apart and fabricate a reinforced metal strip for the trailing cable on the printhead, it was kinking and causing the printhead to get stuck.
Glad you got yours working. Once it's working, it doesn't look like it will stop anytime soon.
Roland VersaCamm Printer Error Message 
