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I have an HPGL error on my Graphtec CE5000-60 :(



 
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Old July 25th, 2008 Jul 25, 2008 5:29:54 PM -   #1 (permalink)
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Default I have an HPGL error on my Graphtec CE5000-60 :(

So I finally set up my cutter, Graphtec CE5000-60, but I keep getting a HPGL error 1, can anyone help me fix this? I would much appreciate any help I can get.

Thanks everyone.
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Old July 25th, 2008 Jul 25, 2008 5:45:58 PM -   #2 (permalink)
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Default Re: I have an HPGL error :(

HPGL1 Error (hp-gl error 1)

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Old July 25th, 2008 Jul 25, 2008 6:10:16 PM -   #3 (permalink)
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Default Re: I have an HPGL error :(

Once I load the vinyl it does initialize, and then it says that I am supposed to hit previous but the screen does not go back anywhere. It just stays the same and the menu does not change. It stays on where is says the cond. #, Tool, ect. but does not move forward or backwards to any other command. Am I missing something Could it be because of vista. I was able to do a test print manually from the machine and that came out perfect.
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Old July 25th, 2008 Jul 25, 2008 6:33:13 PM -   #4 (permalink)
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Default Re: I have an HPGL error :(

Ok I figured out how to get rid of the error but then it does nothing. I send the file and it just sits If I restart it goes right back to getting the error. Is there some other setting I am missing?
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Old July 25th, 2008 Jul 25, 2008 9:53:17 PM -   #5 (permalink)
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Default Re: I have an HPGL error on my Graphtec CE5000-60 :(

This info may help lead you in the right direction:

HP-GL ERROR 1

1) Noise was received when the computer was turned on. Press the ENTER key to cancel the error.

2) The software command settings for controlling the cutting plotter have been changed. Set the software command set-tings for controlling the cutting plotter.

3) The data-transmission settings have been changed in the interface settings. Set the correct data-transmission conditions.

I wonder if your cutter is setup in Serial Mode vs. USB for transmission? I would definitely check that as well.

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Old July 25th, 2008 Jul 25, 2008 10:02:31 PM -   #6 (permalink)
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Default Re: I have an HPGL error on my Graphtec CE5000-60 :(

Thanks ms blue I did go thru those in my trouble shooting guide and I couldnt find anything that was not set correctly. I am beginning to think it might be the driver since I have vista. I will try tomorrow to see whether there is an ugraded driver for vista. Its wierd after I get rid of the error, its like no communication at all. I know that at first the cutter is communicating somewhat because I get the error, but then once I correct the error there is no communication at all until I restart, and then it goes right back to the error

I tried to down load the vista driver from graphtec but it keeps asking for a user name and password to install, so I have to figure out what that is all about

Thanks for trying to help, I really appreciate any help I can get. I think I might even start over by uninstalling everything and doing it over. Who knows, maybe something installed hokey or something
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Old July 25th, 2008 Jul 25, 2008 10:04:08 PM -   #7 (permalink)
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Default Re: I have an HPGL error on my Graphtec CE5000-60 :(

Okay, for some reason they skipped a step. We got this right away when we did it, so I don't know why that step wouldn't be there anymore...

After your cutter initializes, press "PAUSE", and then follow the directions in the link I gave.
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Old July 25th, 2008 Jul 25, 2008 10:06:12 PM -   #8 (permalink)
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Default Re: I have an HPGL error on my Graphtec CE5000-60 :(

Yep I already figured that out chani I had to hit pause instead of previous as they had stated. It didnt work though. It goes away and then I get no communication at all from my computer until I restart, then it goes right back to the error. Any other ideas? Thanks
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Old July 25th, 2008 Jul 25, 2008 10:08:05 PM -   #9 (permalink)
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Default Re: I have an HPGL error on my Graphtec CE5000-60 :(

What program are you using, and how are you sending the information to the cutter? Print?
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Old July 25th, 2008 Jul 25, 2008 10:10:47 PM -   #10 (permalink)
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Default Re: I have an HPGL error on my Graphtec CE5000-60 :(

Also, have you updated your driver to the most current one from their website?

Graphtec America: Cutting Plotters, Vinyl Cutters, InkJet Printers, Wide Format Image Scanners, Data Loggers, Acquisition platforms, Electronic Testing Instruments, Craft Robo

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Old July 25th, 2008 Jul 25, 2008 10:25:10 PM -   #11 (permalink)
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Default Re: I have an HPGL error on my Graphtec CE5000-60 :(

Quote:
Originally Posted by sunnydayz
Yep I already figured that out chani I had to hit pause instead of previous as they had stated. It didnt work though. It goes away and then I get no communication at all from my computer until I restart, then it goes right back to the error. Any other ideas? Thanks

AW-OH....
You running VISTA 64-bit version....???..Or the 32-bit version???
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Old July 25th, 2008 Jul 25, 2008 10:27:27 PM -   #12 (permalink)
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Default Re: I have an HPGL error on my Graphtec CE5000-60 :(

No its the 32 bit system, I know the 64 doesnt work I am going to go look and see about getting a different driver. I will be back in a few.
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Old July 25th, 2008 Jul 25, 2008 10:32:48 PM -   #13 (permalink)
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Default Re: I have an HPGL error on my Graphtec CE5000-60 :(

Quote:
Originally Posted by sunnydayz
No its the 32 bit system, I know the 64 doesnt work I am going to go look and see about getting a different driver. I will be back in a few.

Ok GOOD!!!
Was worried there for a min!!!

I would uninstall....shut down..... reinstall....

I HAVE VISTA AND I HATE IT!!!!!
(roger could not get his 'quoter' to work on my laptop!!! stupid vista!
So now I have to use it on my front room comp!! XP)
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Old July 25th, 2008 Jul 25, 2008 11:10:53 PM -   #14 (permalink)
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Default Re: I have an HPGL error on my Graphtec CE5000-60 :(

Well I tried deleting the other driver and uploading the vista driver and it still is doing the same thing I am going to have to play with it again tommorow and see if I can get it going. Thanks girls for trying to help me I will give it another go tommorow. I think I will start with a complete fresh install of everything.
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Old July 25th, 2008 Jul 25, 2008 11:32:40 PM -   #15 (permalink)
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Default Re: I have an HPGL error on my Graphtec CE5000-60 :(

BobbieLee,

How are you sending your files to your plotter? What program, and what command? That will help if I know that.

Good luck!
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