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pigwing76 · June 14th, 2008

Hey everyone! So, I just got my brand new Roland GX-24 the other day (hooray!). I seem to be having some sort of software issue with CutStudio, though. Here's the problem:

When I click on "Cutting" to send the job to the GX-24 and then click on "Properties" to change any settings the program locks up on me once I click "Okay". It lets me change the settings through the various tabs but freezes upon clicking "Okay". If I just click "Cutting" and then "Okay" to send the file to the cutter without changing any properties it goes through without issue. I have tried uninstalling and reinstalling CutStudio and also upgrading to the latest version with no fix. Any ideas?

Thanks,
Jeremy

BTW, I'm running on Windows XP

COEDS · June 14th, 2008

I would chk dsk and see if this helps.You might have a bad sector in your hard drive. Also what xp service pack are yo using. ..... JB

pigwing76 · June 14th, 2008

I am running XP with SP2. I did a quick tst to try using my printer as the device and when I went to "Properties" and back it worked fine. So I tried again with the GX-24 and it locked up. I'm running some tests on the HD to see if there is a problem there. Wouldn't it be rather strange to only have the problem with one device and not the other, though?

COEDS · June 14th, 2008

If the file sector is corrupt where the drivers of one is stored and the other sector with the other deve's drivr ids fine. I would run the chk dsk funtion. I hope this helps . I use xp sp 1 with no problem.

pigwing76 · June 14th, 2008

Hmmm. So I did a CHK DSK. It was taking a long time to go through so I left and when I came back it was at the XP startup screen (it checked upon restart). Does that mean that everything went fine with the disk check? I tried to uninstall and reinstall again after defragging with the same results as before. Is there a way to uninstall the drivers and everything for the GX-24 and start from scratch?

Thanks,
Jeremy

Chani · June 14th, 2008

Actually, I think it's a bug.

I'm having the same problem right now. It's not a problem when you're contour cutting, but for vinyl it can be.

We need to talk to Josh or Roland about it.

mzmadmax · June 14th, 2008

I agree with Chani.

I've experienced the same issue sporatically for over a year.

Help requested - CutStudio freezing up.

I never did get the issue resolved and I cut from CorelDraw when I can. The link above has some of the advice I was given. Maybe something there will work for you.

If you do a search, there have been others with this issue as well. I believe one had a hardware conflict and fixing that helped him. Others had no luck.

I'm hoping that I won't have this issue on the new computer with Vista. It's only been a week but so far so good.

COEDS · June 14th, 2008

I have not had this issue, I'm using xp sp1. I'm not sure if that is the difference. .... JB

pigwing76 · June 15th, 2008

So as an experiment I installed the GX-24 drivers and CutStudio on my Toshiba laptop and had the same freezing issue. From the other topic someone linked to they said there might be some USB interference possible. I had no other USB devices connected to my laptop when trying out the GX-24. The Toshiba is also running XP SP2.

What other programs can I use to cut with other than CutStudio?

Girlzndollz · June 20th, 2008

I don't know if it's any help to anyone here, but XP SP3 is out.

http://www.microsoft.com/downloads/d...displaylang=en

Dingbat · June 20th, 2008

I'm using Vista with SP1 and have not had any problems. Now that is real scary since nothing else seems to be very happy with Vista.

Girlzndollz · June 20th, 2008

Quote:

Originally Posted by Dingbat


	I'm using Vista with SP1 and have not had any problems. Now that is real scary since nothing else seems to be very happy with Vista.

Sorry to laugh, but that is a funny observation they way you say it. lol.

COEDS · June 20th, 2008

Does Vista mean junk in another language. ... JB

pigwing76 · June 21st, 2008

So I updated my Windows XP to SP3 in both my desktop and my laptop. I first tried it out on my laptop and everyting seemed to work! I thought "Awesome! Problem solved!". So I then updated my desktop thinking I had fixed the problem but wouldn't you know it, same freezing issue as before! Now I'm stumped (and annoyed).

Does anyone know the number at which to reach Roland's customer service so I can try and fix the problem once and for all? I looked through the included paperwork but found no phone numbers.

Thanks to everyone for their help so far,
Jeremy