I got my GX24 but can't install the disk...help anyone?!
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I got my GX24 but can't install the disk...help anyone?!
I got my GX24 but can't install the disk...help anyone?!
Ok got my new roland cutter last week thursday from Imprintables but my disk won't install on my computer. I keep getting an error message. Josh gave me the number to Roland and I called. That guy couldn't get to install by walking me through it either. He said he thinks my disk must be scratched or something and would send me a new disk. Now this morning I get a thank you email from roland for contacting customer support for a "print and cut" question? It's been a week now and can't get the dad gum disk to install to be able to use the cutter. Anyone else have this issue? Any ideas on what I can do? Heck of an investment to just have sitting here.
Heidi
ps. I have XP on my puter
Re: I got my GX24 but can't install the disk...help anyone?!
I agree. I think they are slipping. I would think she should have been overnighted what she needed.
I would not be as patient as she is
that's alot of money to not be working for a week. I would be mad as hell and evryone would have known it. ..... JB
Re: I got my GX24 but can't install the disk...help anyone?!
He did help me manually install the driver. Cut Studio won't load. The extras for Illustrator and Corel loaded off the disk no problem. I looked on that site link you listed but, call me blonde, lol, but I can't find where I can download cut studio.
I would be pissed if I had had time to be. Did a medievel festival over the long weekend, and then we had two mares give birth the past two days. My mind is starting to get back to this equip and yes I'm getting mad. I truely thought I'd have the new disk by now! How do I get this taken care of? anyone have any contacts that can help me?
Heidi
Re: I got my GX24 but can't install the disk...help anyone?!
[Sorry, the disk would only let me install the illustrator and corel part. when I talked to the guy from roland he helped me manually install the driver but we couldn't do anything with cut studio so I'm still useless. I just can't believe they haven't sent me a new disk yet since it's been a week! When I went to my computer to try to print out the manual it was all in a foreign language so couldn't even read anything there. I'm just very frustrated.
Heidi
Re: I got my GX24 but can't install the disk...help anyone?!
Heidi, I'm not sure where you bought your cutter. Have you called your sales person for help since you talked to Roland. I'm dumbfounded that your still not up and running. I suggest you make some real noise with your sales person. I truly find this upsetting to think a person bought a top shelf piece of equipment and has not got good service. Please make sure to keep us up to date on what's going on. I truly hope this is a oversight, but someone owes you for your trouble. ..... JB
Re: I got my GX24 but can't install the disk...help anyone?!
I bought it from impritables and josh is the one that gave me the # to roland. I had emailed josh and told him they were sending me a disk. I emailed him again today telling him I have nothing yet and am frustrated. He just emailed back and said he'd overnight me a new disk out of another box so I should have it monday.
Re: I got my GX24 but can't install the disk...help anyone?!
What exactly is the complete error message that you see when trying to install CutStudio?
To avoid waiting another 3 days and try an electronic method vs. a physical one, I would ask Roland if they have a way for you to download the CutStudio application over your broadband connection (hopefully you have one).
Some companies allow people to ftp into a web server to download apps/updates, which is pretty much what's happening when you download any apps from the Roland support page.
When you've completed the CutStudio download, try installing it. If it works great, then you'll still have a CD version in route to you.
I would hate to see Roland get in bad with you for something that could be a CD reader or Windows XP issue on your end, just as a thought.
Re: I got my GX24 but can't install the disk...help anyone?!
I have been checking all over for a full version of CutStudio. So far all I can find are upgardes. As already mentioned I would call either Roland or where you bought system and ask for downloadable version or ask for over night delivery service for disk.
Re: I got my GX24 but can't install the disk...help anyone?!
It tells me there's an error extracting support files: The directory or file cannot be created. Both plug ins installed just fine. It's only the cut studio, Drive and manuals that won't. We did manually get the driver to install but the others are a no go.
I am not upset with them other than they had no help for me when I called and didn't receive a new disk like they told me they would send. I know somehow this issue will be resolved. I've been waiting a long time to buy this cutter and just can't wait to get it up and going so I can learn it and offer items with vinyl and not just heat press. I agree, if it's something with my puter it's all on me. I am also waiting for a computer whiz friend of mine to check out my computer in case that's an issue. Just seems funny that the plug ins installed without a hitch but the program won't.
Heidi
Re: I got my GX24 but can't install the disk...help anyone?!
Quote:
Originally Posted by Heidisp
It tells me there's an error extracting support files: The directory or file cannot be created. Both plug ins installed just fine. It's only the cut studio, Drive and manuals that won't. We did manually get the driver to install but the others are a no go.
I am not upset with them other than they had no help for me when I called and didn't receive a new disk like they told me they would send. I know somehow this issue will be resolved. I've been waiting a long time to buy this cutter and just can't wait to get it up and going so I can learn it and offer items with vinyl and not just heat press. I agree, if it's something with my puter it's all on me. I am also waiting for a computer whiz friend of mine to check out my computer in case that's an issue. Just seems funny that the plug ins installed without a hitch but the program won't.
Heidi
How much available hard drive (HD) space do you have? I'm almost certain that plug-ins are taking up much less HD space than a full application.
I'm not sure however of how large CutStudio is. You can re-insert the CD and view the CutStudio install file/folder from Windows Explorer to tell.
Also, I would still call Roland and ask if they have CutStudio in downloadable form, but check your HD space first in case it's a download that's more than your available HD space.
Re: I got my GX24 but can't install the disk...help anyone?!
It takes up 5.26MBs on my system which is really not much. Now default install would be C drive so maybe C drive is getting full - the question would be is there a D drive and if so how much space.
This is a discussion about I got my GX24 but can't install the disk...help anyone?! that was posted in the Vinyl Cutters (Plotters) and Transfers section of the forums.
I got my GX24 but can't install the disk...help anyone?! 
Re: I got my GX24 but can't install the disk...help anyone?! 
