Discuss the various aspects of heat pressed vinyl transfers. Popular and new types of vinyl media, suppliers, vinyl cutters /plotters, press times, quality, how to instructions and more can be found in this heat press sub forum.
Hi all will as some of you know that I did buy P cutter from UsCutter and I had problems setting it up and they ended up helping me and got it going will it work for three days and on the last day it died chani was cutting stars and I gave it A try after doing this three times the cutter stop and did not cut any more so I was talking to the owner of us cutter at the time when it died and he told me that He would have Ken help he is the fix it man for them will I jump the gun and told him it was A motor that went out so I paid for over night shipping and then that was not it so talk with Ken and he thought it could be the mother board so they shipped that out over night and they paid for that will when I got that I went and replace that and it still did not work will now I am getting mad and thinking to my self here I go so I let them know what was going on and said that I would like new cutter or my money back well the owner Emailed me and ask if I would like new one and I said yes to me the money was no big deal it was the cutter becouse I had let people know that I could use it for dark shirts and needed to make some will then they ask When you do the swap, do you want a free upgrade to a Laserpoint machine I said yes so I had to send the died one back and yes I paid for that after 5 days they got it and then they shipped out the Laserpoint machine and it takes 4 days from there and when I got it open it up and Have played little they forgot the book so know I am doing this on my own and I feel I can do this will to let every one know I was down for 1 month and lost some jobs over it and I as will as others here would like to know would they have offer me the new laserpoint if it was not for the forum lot of people know that I do test lot of stuff out and I think this could have gone both ways I will never know did US CUTTER do me fare I would have to say yes but at the same time what would they do for others no one will offer know this is my two cents
One of the best companies I have ever dealt with. They are just experiencing growing pains is what keeps them from responding in a timely manner to some people. I really suggest going to Welcome to the Frontpage and joining their forum if you own or are thinking of getting one of their cutters. The resources over there are invalueble.
Glad to see your situation has worked out so far, mrdavid.
yes I am A member threre I was just letting every one here see what happin so when some one ask if there product is any good they can see what US CUTTER will do to back up there product thanks
Glad to here you received your upgraded unit, mrdavid. If you need assistance in learning how to use it, I would be happy to help.
CuttingEdge, is there anything we can do to resolve any issues you have had?
Ken, in this case it's all in the timing. Unfortunately the question you now ask would have been more effective quite some time ago, prior to me returning the Laserpoint I received defective; at a substantial monetary loss.
Perhaps had you been more punctual then in facilitating repair or replacement of this cutter. Perhaps had I not had my concerns about SignBlazer issues met with ridicule on your forum by you and SignBlazer, even with others expressing the same issues.
Naw...I'd say it's probably too late. Like I said it's all in the timing. So if you'd like, you can reply to this in an accomidating manner to give the impression that you're now more than willing to facilitate resolution. Heck if you word your response correctly you might even make me appear as being unreasonable.
Ken, in this case it's all in the timing. Unfortunately the question you now ask would have been more effective quite some time ago, prior to me returning the Laserpoint I received defective; at a substantial monetary loss.
Perhaps had you been more punctual then in facilitating repair or replacement of this cutter. Perhaps had I not had my concerns about SignBlazer issues met with ridicule on your forum by you and SignBlazer, even with others expressing the same issues.
Naw...I'd say it's probably too late. Like I said it's all in the timing. So if you'd like, you can reply to this in an accomidating manner to give the impression that you're now more than willing to facilitate resolution. Heck if you word your response correctly you might even make me appear as being unreasonable.
I apologize for letting you down. Not sure of the exact circumstances, but there must have been some mis-communication somewhere down the line with regards to the chain of events.
Us Cutter Do They Back Up There Product 
