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mzmadmax · June 9th, 2007

I am using a Roland GX-24 cutter with CutStudio, running on WindowsXP. When I go into Cutting Setup | Properties and click "Get from Machine" and then click "OK" to save the settings and exit, the software freezes. It has done this intermittently in the past, but now it is happening nearly constantly.

I've tried uninstalling and reinstalling both the driver and the software, rebooting, and changing the USB cable. Nothing seems to help.

I'm not sure what else to try. Any suggestions? Any help would be greatly appreciated.

prometheus · June 11th, 2007

Do you have the latest driver?

mzmadmax · June 11th, 2007

Yes, as best as I can tell. I'd downloaded and installed the 3/2007 updated one from Roland's support site. Still no luck.

prometheus · June 11th, 2007

The only thing I can think of is to try their site - Roland User Forums - Forums - but I'm not a big fan of it, but you might find something there.

dcurtisroland · June 18th, 2007

madmax,
check to see that you have the latest version. Go to Help/About. The latest CutStudio is version 1.26
Our software engineers in Japan are always testing the software and updating any glitches they find. We always have our users keep current with the software to make sure they have the latest it has to offer. To get the latest version, try the support section of our website or give support a call 888 273-8895.

prometheus · June 18th, 2007

Looking at their site cutting you probably don't have the latest. It was updated in May.

mzmadmax · June 22nd, 2007

Dana and Robert,

Thanks for the advice. I apologize for not replying sooner.

I did install the CutStudio v1.26 download and still no luck. The puzzling part is if I can go to Settings | Printers and change material size there, I can save and exit without it freezing. But those settings still don't carry over when I view them through Cutting Setup in CutStudio.

Also, I can view the Cutting Setup values in CutStudio and exit without it freezing as long as I don't make changes. But if I make a change, it's now sure to freeze when I try to exit.

johnny_k · March 11th, 2008

Hi there,

I've been looking for a fix to this exact same problem all night with no success.

I've had this problem on windows 2000 and also on XP. All latest drivers and software installed... i don't get it.

Quote:

Originally Posted by mzmadmax


	Dana and Robert, Thanks for the advice. I apologize for not replying sooner. I did install the CutStudio v1.26 download and still no luck. The puzzling part is if I can go to Settings \| Printers and change material size there, I can save and exit without it freezing. But those settings still don't carry over when I view them through Cutting Setup in CutStudio. Also, I can view the Cutting Setup values in CutStudio and exit without it freezing as long as I don't make changes. But if I make a change, it's now sure to freeze when I try to exit.

dcurtisroland · March 11th, 2008

Quote:

Originally Posted by johnny_k


	Hi there, I've been looking for a fix to this exact same problem all night with no success. I've had this problem on windows 2000 and also on XP. All latest drivers and software installed... i don't get it.

johnny,
We've seen this problem a number of times when other USB devices are installed, from desktop printers to USB wireless internet cards. Try removing all other devices and see if the problem persists. If it does, give Tech Support a call and they can help you troubleshoot it over the phone, 888 273-8895

Hope this helps,
-Dana

johnny_k · March 11th, 2008

Thank you for your quick reply Dana.

I am located in Australia, is there a phone number I can call in Sydney?

Thanks,

John

(also, will this problem ever be fixed? it is rather an annoying bug...)

Quote:

Originally Posted by dcurtisroland


	johnny, We've seen this problem a number of times when other USB devices are installed, from desktop printers to USB wireless internet cards. Try removing all other devices and see if the problem persists. If it does, give Tech Support a call and they can help you troubleshoot it over the phone, 888 273-8895 Hope this helps, -Dana

johnny_k · March 11th, 2008

Dana,

You got my brain running with other devices maybe conflicting or causing an issue.

I quickly went into device manager and disabled some problem devices (you know the ones with yellow exclamation marks) and it now works fine.

I hope it doesn't come back >_< because it has always seemed to be a very intermittent kind of failure for me for the last 2 years on both my old computer (windows 2000) and my current XP.

Thanks again,

John

dcurtisroland · March 11th, 2008

Quote:

Originally Posted by johnny_k


	Dana, You got my brain running with other devices maybe conflicting or causing an issue. I quickly went into device manager and disabled some problem devices (you know the ones with yellow exclamation marks) and it now works fine. I hope it doesn't come back >_< because it has always seemed to be a very intermittent kind of failure for me for the last 2 years on both my old computer (windows 2000) and my current XP. Thanks again, John

John,
Glad to hear its working for you. In the future you should be able to contact Roland Australia directly in New South Wales:

Roland DG Australia Pty Ltd.
Allambie Grove Business Park, Unit14
25 Frenchs Forest Rd
Frenchs Forest, NSW 2086
Tel: +61 2 9975 0000
Fax: +61 2 9975 0001
Roland DG Australia Pty. Ltd

Hope this helps,
-Dana