ezalife

Hi there,

We purchased WinPCSign Pro 2009 and installed it on a windows vista home desktop pc.

WinPC Sign has installed correctly and works fine until we try to cut/plot.
We have a Refine EH 721 plotter connected to the vista machine via a serial port (internal expansion card).

If we select either Comm Port 1,2,4 then we get the error:

"can't initialise the cutting device, please check
your configuration" (we can't find out whta this actually means)

if we select CommPort 3 then WinPCSign thinks for a while then crashes (shuts completely)
(does this mean it's the correct port but crashes?)

Does this sound familiar - i'm sure there is something simple we're doing wrong. But we followed the videos and don't seem to have missed anything.

any help would be most appreciated.

Rich

 

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Nvr2Old

Sounds like you could have a problem with COM port settings.
Have you tried going to the Signmax support page. There is a FAQ
about com port issues and possible fixes. Here's a link,
look at FAQ #5
SignMAX.us FAQ

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ezalife

it seems that nothung we do will gte a response from the plotter and now i'm thinking that maybe the plotter has died.

Is there a way to 'ping' the Comm Port to illicit a response from a plotter or some pre-signcutting-software way of establishing that the plotter is getting signal other than getting the software setup correctly?

Neither WinPCSign or Artcut seem to be able to communicate with it at present.

 

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Nvr2Old

Sorry I'm not familiar with that particular plotter or software. Does your plotter have a self test mode, will it work without communication to the PC?
Wondering if you've seen this computer/hardware combination working before installing new software?
Do you have any other devices you could try with the COM port to see if it is working?
Are the cables new?
Wa the serial card just added to this computer?

COM port issues can be very hard to diagnose, not like USB that gives you clues to what's wrong.

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Live for the now....... It's better than living in the past!
JV

 

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