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guest5779 · November 6th, 2006

My curiousity finally got the best of me. Here is the transaction from start to finish:

Oct. 24th - Place order for t-shirt during $10 sale. Order comes to $16... $6 for USPS shipping.

Nov. 1st - Check Threadless order... still hasn't shipped

Nov. 6th - Order arrives.

Contents:
1 USPS Tyvek Bag
1 Shirt
1 Postcard
1 Sticker Sheet
1 Invoice / Return Form

Here are my questions / thoughts:

1. The original manufacturer tag was cut out. Is this legal? I'm 99% sure it was a FOTL 50/50 blend.
2. I liked how the design / artist info was printed in the neckline.
3. The shirt was very wrinkled, but this should be expected I guess. Do wholesalers ship the shirts ironed / tumbled? Or is that something that must be done by the purchaser (us)?
4. The postcard and stickers were a nice touch.
5. They use Tyvek envelopes like many of us... go figure.
6. It took them 8 days to ship my shirt, that's a bit absurd. Especially when they charged an extra $2 -- that's not a good business move, at least IMHO.
7. I'd purchase from them again, but only when the shirts are on sale.

Hopefully this post will answer and questions others have about Threadless's transaction process. It's smooth, but is not without its hiccups.

Solmu · November 6th, 2006

Quote:

Originally Posted by empyre_01d2


	1. The original manufacturer tag was cut out. Is this legal? I'm 99% sure it was a Hanes 50/50 blend.

It's legal, and it's Fruit Of The Loom 50/50 Best, not Hanes.

For quite a while Threadless' printed tags were not legally compliant, but I believe they are now.

Quote:

Originally Posted by empyre_01d2


	3. The shirt was very wrinkled, but this should be expected I guess. Do wholesalers ship the shirts ironed / tumbled? Or is that something that must be done by the purchaser (us)?

Occasionally people will ship the shirts cleanly pressed, but usually not. It's not uncommon to take more care than Threadless do though

Quote:

Originally Posted by empyre_01d2


	5. They use Tyvek envelopes like many of us... go figure.

There's a lot that Threadless do like the smaller stores. They're big and successful, but that doesn't mean they're never sloppy. They run their business as a compromise between making a good impression, and making money - just like everybody else.

Quote:

Originally Posted by empyre_01d2


	6. It took them 8 days to ship my shirt, that's a bit absurd.

That's what happens when you order during a sale that probably saw the turn over of tens of thousands of shirts. They often warn customers about the delays during sales, but sometimes they don't change over the when it ships information until afterwards.

Personally I think it's a reasonable amount of time under the circumstances - if I was paying full price I'd be annoyed, but given that they're running a decent sale it doesn't seem unreasonable.

Quote:

Originally Posted by empyre_01d2


	7. I'd purchase from them again, but only when the shirts are on sale.

Fortunately that's pretty frequent

Personally I have a real love/hate relationship with Threadless. There's a lot they do wrong, but they're as big as they are for a reason.

guest5779 · November 6th, 2006

FOTL... opps, that's what I meant. I've got Hanes on the mind obviously. It seems to be a nice t-shirt for what it is.

Solmu · November 7th, 2006

Quote:

Originally Posted by empyre_01d2


	FOTL... opps, that's what I meant. I've got Hanes on the mind obviously.

In that case, accurately spotted

Quote:

Originally Posted by empyre_01d2


	It seems to be a nice t-shirt for what it is.

I like them (above a lot of others in fact); "nice for what it is" is probably fair all around though.

TheJunkyard · November 7th, 2006

Usually shipping isn't that long. I placed an order during that same time and it took forever....but I understand they were in the middle of moving. Usually shipping is much faster.

Vtec44 · November 7th, 2006

THey're big and in demand, so they don't really care about all the little details. Thanks for posting that up. I was going to purchase one from them to see how it goes.

csquared · November 7th, 2006

Thanks for the post emp its nice to see how other companies package there product. I also print my own tag in the shirt and you have to include information like washing instructions.

Twinge · November 7th, 2006

Quote:

Originally Posted by empyre_01d2


	Contents: 1 USPS Tyvek Bag 1 Shirt 1 Postcard 1 Sticker Sheet 1 Invoice / Return Form

I didn't get a sticker or a postcard when I ordered from Threadless! I feel so ripped ;)

Quote:

Originally Posted by empyre_01d2


	1. The original manufacturer tag was cut out. Is this legal? I'm 99% sure it was a FOTL 50/50 blend.

As far as the act of removing the label itself goes - this is quite common and perfectly legal. The legality issues arrise when you look at the tag requirements as far as material, country of origin, etc.

Supposedly the fact that they still have their RN# printed on the tee makes it acceptable. I don't know if this is entirely accurate; it's possible that they're still supposed to have the country of origin, etc. on there, but I can't say for sure.

Quote:

Originally Posted by empyre_01d2


	6. It took them 8 days to ship my shirt, that's a bit absurd. Especially when they charged an extra $2 -- that's not a good business move, at least IMHO.

That doesn't seem that long to me. I guess I just care about a speedy delivery less than a lot of people; I probably need to speed up my own delivery to my customers, actually ;O

Quote:

Originally Posted by empyre_01d2


	Hopefully this post will answer and questions others have about Threadless's transaction process. It's smooth, but is not without its hiccups.

Well, if you want to be wowed, I've heard Oddica is quite impressive in that department =)

Rodney · November 7th, 2006

Thanks for the breakdown and photos of the package contents. I should have done that for my oddica purchase.

guest5779 · November 7th, 2006

No problem guys.

If anyone purchases from another reputable source, please post up something similar if you will. It's a great resource to learn from / adapt.

m26gil · November 7th, 2006

Anyone outiside US have bought a tee from Threadless??? Just curious.

Vtec44 · November 7th, 2006

One cool thing about this thread is that although my company is small, we kick Threadless' butt in packaging and presentation!

csquared · November 7th, 2006

James post some pics I would love to see how you guys package your shirts. Maybe we could start a thread just for people to show how they package shirts

guest5779 · November 7th, 2006

To be honest, I was surprised to find no hang-tags, poly bags, or anything of that nature. The postcard and stickers were a nice touch, but I expected more from the "top dog".

CSQUARED, great idea!

Vtec44 · November 7th, 2006

Chris, we still very much lag behind Oddica so we have nothing to show. But like Empyre said, I was expecting much more from them. But yeah, a "package" thread is a great idea. I'll definitely post some pix in there

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