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237am · July 28th, 2008

so i was using google adwords for about a month or so.... i had my daily budget set at $2.00 and had 4 campaigns per going...

well, i look at my account because they tried to process a bill...... the bill was for $330.... i was like wtf...

so then i looked at my account and it said i owed them over $3,000....wtf....... i think my account got hacked or something....

i emailed them and we'll see what'll happen.......

i';m really pissed off about this...... not sure what to do.....

b

Daniel Slatkin · July 28th, 2008

This is what happened to me if you look they changed the price on your keywords and boom it ads up fast. That is why I warn everybody I know to watch out for those AdWords coupons they just sucker you in and then boom Google nails you good luck I ended up paying it.

aoshi1 · July 28th, 2008

wow, for someone just starting out (like me) those kind of sneak-attack prices could be crippling. Thank you both for the heads-up, this is priceless (excuse the pun) information here.

237am · July 28th, 2008

yeah.... it's was like $3000...now i peep it and it's at 4500...wtf..... my account was hacked and prices were raised..... looks like i got jacked on july 26 or so....i reveiwed the performance part and thats when the bar graphed raised to high rates...

i couldnt find a phone number either

i changed my password and tried to change my cc info (couldnt do that)

so now i'm freaking out........cause it's ... i never signed up or changed anything on my campaigns.....

i'm not paying this either........ screw that.........

237am · July 28th, 2008

plus it said i had 478 clicks in the past 7 days...thats [edite] too...since i have a tracking program on my website and know where the clicks/hits/visits come from....... and most of my clicks come from websites that i post/view.....

Daniel Slatkin · July 28th, 2008

As the frequency that a word gets entered increases and as more people want certain words Google starts to jack the price through the moon. In under 1 month I ended up owing them $9000 Dollars For a business I used to have.

237am · July 28th, 2008

how can google change your pricing though...wtf.....

i'm about to break something in a minute.....grrrrr

237am · July 28th, 2008

i had my daily budget set though...... so how can they do this?.......

i'm print/screen all the views in my account.... just for backup...

looks like just one of my campaigns was jacked up......

did you guys pay your b.s. bill or what?....

i'm going to see what they say.....

237am · July 28th, 2008

well,

after some review....... i think theres some sort of fraud involved...

reason being is that the clicks that google says that happen, doesnt add up to my website stats.... along with the drastic raise in my budgets/clicks......

luckily google will figure this out........ because on my end of things, they dont add up....

b

ShirtFight · July 28th, 2008

wow that really sucks man!

keep us updated with what happens!

Rodney · July 28th, 2008

Quote:

Originally Posted by 237am


	well, after some review....... i think theres some sort of fraud involved... reason being is that the clicks that google says that happen, doesnt add up to my website stats.... along with the drastic raise in my budgets/clicks...... luckily google will figure this out........ because on my end of things, they dont add up.... b

It's very probable that Google will take care of it for you. Just stay in contact with them and let them know what seems to be happening.

Making a thread that says "don't use google adwords" is not a good way to get the situation resolved, and can sometimes make the situation worse. If it was a simple mistake, you wouldn't want your customers coming to a public forum saying "don't use xyz company"

When it comes to your money, you don't want anything funny happening, and it can make you understanably upset, but sometimes the best way to work through it is directly with the company (and your credit card company)

If they don't resolve the issue, then it makes sense that you'd want to share your experience, but posting over a half a dozen times in an hour doesn't really give Google time to investigate or respond.

237am · July 28th, 2008

understandable.....

just was freaked out and prolly should have thought about it before hand......

maybe if google had a phone number then it would be different.... emailing forms/etc can really be a pain... especially on a situation like this

my fault....

you can delete this thread if you want...

b

aoshi1 · July 28th, 2008

Quote:

Originally Posted by Daniel Slatkin


	As the frequency that a word gets entered increases and as more people want certain words Google starts to jack the price through the moon. In under 1 month I ended up owing them $9000 Dollars For a business I used to have.

Holy schizz, that is insane. I know they are big, bu I guess now I know how they got so big, lol. and they can change the prices on you guys without you knowing about it? or is it in the fine print where costs can be changed anytime without notice? Google is indeed where it's at, but these prices are utterly insane.

237am · July 28th, 2008

i managed to get a hold of them..... they did say that there is an issue and will take about a week.....

they suggested for me to run all the cleaners/spybots programs possible....... sounds like i got a mal-ware virus or something

b

stuffnthingz · July 28th, 2008

keep us posted. I had that sinking feeling when I read this and went to check my adwords account too, whew, it is ok...

I highly urge anyone who is going to use adwords or even who does use it, to keep very close tabs on the activity there. New people can make critical errors that will rack up quite a bill! I am so sorry 237am that you are going through this, I would just be devastated as I am a part timer. Sounds like Google is on your side and sees a problem to be corrected, keep us posted.