Cafepress, Zazzle and Printfection - need some info for competitive analysis
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Discuss the various t-shirt fulfillment services in this general fulfillment forum. Newer companies like RedBubble, etc can be discussed in this main forum.
Companies that have been around 2+ years (CafePress.com, Zazzle.com, Spreadshirt.com, PrintMojo.com, PrintFection, etc), may have their own separate subforums below (as demand permits).
Cafepress, Zazzle and Printfection - need some info for competitive analysis
Cafepress, Zazzle and Printfection - need some info for competitive analysis
I am looking for some information on the above fulfillment companies. I'm writing analysis comparing my competitors, who sell through these shops, and my company. I would've liked to buy some of their products and have my questions answered that way, but i'm short on the money right now. So ur answers are greatly appreciated
Q. Do you get to have ur label put on the garment? DOes a shop owner have a choice of having his/her private labels applied to the farments?
Q. If not, whos label appears on the shirt? Is it the shirt manufacturer's or the fulfillment company's?
Q. Pachaging - is the shirt packaged in plain box, or the box has the logo or company name of the fulfillment company? Does the shop owner have a choice when it comes to packaging? What type of receipt is included, does it say that you've purchased from JohnDOe's shop or cafepress?
Q. who and how usually is handled customer support, returns, inquiries etc? by the fulfillment company right?
Re: Cafepress, Zazzle and Printfection - need some info for competitive analysis
No, you don't get your label on the garment. No option for that with cafepress, zazzle or printfection.
The manufacturers label appears on the garment.
Most of the packaging has the logo of the fulfillment company. The receipt will say which shop it came from, but it will also have the fulfillment company information since the fulfillment company is processing the credit cards and it they need to be in the minds of buyers. This helps prevent chargebacks when they buy from "joe's shop" but the charge says "zazzle". If the customer doesn't remember what a "zazzle" is, then they may want to dispute the charge which would cost zazzle and joe's shop a sale.
The fulfillment company handles all customer support, returns, exchanges. That's the part of the purpose for using a fulfillment company.
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