Need to Register?

knifemaker3 · July 22nd, 2008

The worst thing is, once ou tell a customer you will waive your rush fee this time, they will always call you up 1-2 days before they need the next order and expect you to have it done on time without paying extra. At least that has been my experience.

If you are going to charge a fee, STICK TO IT!!!! Otherwise it will come back to bite you in the butt.

Speaking from experience here so take my word for it.

Good luck!
Craig

out da box · July 22nd, 2008

Absolutely, you have to stand strong on business policy. Had a good customer come in today, he needs shirts by Thursday. I didn't give him a hard time because every time he comes in the shop he pulls out cash.