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2STRONG · May 2nd, 2008

Ok so i got my first big job 600 shirts. . i got the job wed night and it felt really good to have finished that job. got a call a few minutes ago saying that they were returning 2 boxes of shirts not sure how manny exactly they just said two boxes! i asked what the problem was and the guy said they were off center, i asked how bad but he said he hasnt seen them yet he got the call from the person who passed them out. Today was supposed to be a good day now i fell really bad this was only my second screen printing job and i was not expecting this.

237am · May 2nd, 2008

double check them .... maybe they might try to pull something on you and that come to find out the 600 shirts was too many..... so they might try to get their costs back.....

b

MotoskinGraphix · May 2nd, 2008

I wouldnt freak out until you take a look at the gear. Post some pics so we can see how off they actually are. You dont have to take them back if they are ok. I think they may have over ordered.

2STRONG · May 2nd, 2008

well i dont think they over ordered because the accually wanted more but i was unable to do more because of the time. just got off the phone again he says they were only on the bigger sizes xxl and xxxl still dont know how many but i guess the people who recieved the shirts are the one's who returned them which is really worrying me because i dont think they payed for them i think it was payed by the school.

fdsales · May 2nd, 2008

OK, take a deep breath, and wait until the shirts come back to see exactly what the complaint is. If they are off center, then try to figure out what caused this. You're only obligated to take back what's not right, NOT the entire order.
I'm been in this biz for 23 years, and sometimes this just happens. Since you're new, the key here is to LEARN what happended, and what to do to prevent it.
Please post again when you get the shirts back, and perhaps post an image also. If they are off center, this should be an easy fix for future orders. Sorry you're going thur this right now, but it will pass, and it won't mean the end of your business. Everyone in this industry makes mistakes, sometimes really big ones.
A few years ago we printed over 400 multi-color front & rear shirts, only to have the customer call once they received the shirts that a word was misspelled.
Of course, the customer received a proof (which had the mis-spelling), and he missed it, I missed it, the artist missed it (he was the one who mis-spelled), and also the customer's partner missed it.
I had to re-print the entire job, but the customer took some responsibility and at least reimbursed me for the wholesale cost of the shirts. I could have made him just pay for the job, since he did approve the proof, but sometimes you just have to do what ever it takes to make it right, but also make the customer have some responsibility also, if it's the same case as this.

2STRONG · May 2nd, 2008

i will post pics as soon as i get the shirts back which probably wont be untill a few days though. Im felling a little bit better but man! i didnt think i could fell like this over some shirts.

fdsales · May 2nd, 2008

Totally understand how you feel...this is YOUR business, and it reflects on well how YOU run YOUR business....been there, but this is good, that means you care, and hopefully your customer will see that you care, and be able to work something out. Please let us know the outcome.

out da box · May 6th, 2008

Just stay cool. It wont be the last time. Charge it to the game and learn from the whole experience... loading the 2xl sized shirt square with the pallet, rush job pressure, maybe several artwork changes.... even how you deal with the problem and the customer, and how they deal with you.
Just be cool, it'll be a good learning experience however it turns out. Might not be your fault anyway. But rest assured you WILL make a large mistake sooner or later..
It's hard to make screen printing an exacting science with no errors.

cookiesa · May 6th, 2008

I think one of the great features of this site is the way people get behind others and try to help out, no condemnation, no "well maybe you shouldn't be playing with the big boys" etc etc. Just acknowledgement that sometimes as humans we make mistakes (and inexperience certainly means some of us make more mistakes than others!) and info on how to deal with it and offers to help, and hopefully prevent it hapenning again!

YOU GUYS ROCK

109935 · May 6th, 2008

Could not agree more with Brian. Feeling bad shows that you care about the quality of your work. It shows that you are in this for the long haul. Chin up, charge forward!

fdsales · May 6th, 2008

Yep, I've been in this biz for 23 years, and still make mistakes, and I have the boxes of shirts to prove it.

mmagdesigner · May 6th, 2008

hey manny sometimes it takes these things to remind us we are simply human and we tend to errr on occasion......keep your chin up and just keep plugging away....just a suggestion to you on how to mend this is to simply tell your customer that this matter will be fixed promptly and just forge ahead....fixing a mistake without placing blame is a good way to keep yer customer coming back time and again....if it's not right, make it right and let them know they are important to you....possibly throw in some hats or something to make them feel better about the situation. good luck and keep your chin up!!

boingboing069 · May 6th, 2008

Quote:

Originally Posted by 2STRONG


	i will post pics as soon as i get the shirts back which probably wont be untill a few days though. Im felling a little bit better but man! i didnt think i could fell like this over some shirts.

Just think .. if you get the shirts back and they do look off center or the customer just will not take them back.. You can cut out the images and use them as samples of your work! : )

2STRONG · May 6th, 2008

Thanks for all the comments. like justin said it's good to have a group of people for advise and to give you a little push when your down, I love this site and all the people tha participate in it. thanks again guys. a few days have passed and i feel better but still got that feeling when i think about it, maybe it will go away when everything is all said and done. i still have not seen the shirts yet i will call them in the morning and see what the hold up is. and i will have to drive about 40 miles one way to pick them up.

COEDS · May 7th, 2008

Just remember what has been said"we all make mistakes and learn from it". Good luck and keep us posted on the outcome. Give them a discount coupon for their next job,This may convince them to give you another try. Take care and keep you head high. ... JB