Just thought they should be helping u also,do u have the series 3 printer and do u have the Iproof rip.If u are not getting help from the retailer U can find help on the
dtg inks forum and also DAGUIDE on this forum for the rip.The folks at Digital Art Supply are very helpful,ask for Matt Cluason.I would be glad to help also u can pm me w/ur # or a request for mine I have been through hell and with my printer and I am printing pretty well now.