Although I've already emailed resolute about this (and will hopefully hear something from them tomorrow seeing as it's after midnight here) I thought I'd also post the question up on here in case anyone has had this problem before.
Normally "Reload Paper" errors were caused by the metal or the black strip on the top of the box being too dirty, however having made sure that the lid of the box was 110% spotless I watched the sensor trying to read the black strip and I noticed that sometimes, despite the box having loaded in the same distance before registration checks, when it was pulling the box in to read the black strip it would sometimes pull the box further back to the point where the light on the sensor was in the middle of the thickest part of the black strip.
Obviously not being able to find the edge of the black strip it immediately rejects the box and comes up "Reload Paper". Redoing this repeatedly it would eventually decide to pull the box the right distance in and it would recognise the strip.
The only other post I saw on here said something about the magnetic strip on the box being damaged? However I have two boxes, one that's used daily and one that's used a couple of times a month (if that) and both had the same problem.
I've tried switching the whole thing off and on again but it initially came up with the same problem at first but then the next 4-5 reloads seemed to be working fine so hopefully tomorrow it may be happy again but in case it's not I'd love to know if anyone knows what may be causing this.
Thanks in advance.
Normally "Reload Paper" errors were caused by the metal or the black strip on the top of the box being too dirty, however having made sure that the lid of the box was 110% spotless I watched the sensor trying to read the black strip and I noticed that sometimes, despite the box having loaded in the same distance before registration checks, when it was pulling the box in to read the black strip it would sometimes pull the box further back to the point where the light on the sensor was in the middle of the thickest part of the black strip.
Obviously not being able to find the edge of the black strip it immediately rejects the box and comes up "Reload Paper". Redoing this repeatedly it would eventually decide to pull the box the right distance in and it would recognise the strip.
The only other post I saw on here said something about the magnetic strip on the box being damaged? However I have two boxes, one that's used daily and one that's used a couple of times a month (if that) and both had the same problem.
I've tried switching the whole thing off and on again but it initially came up with the same problem at first but then the next 4-5 reloads seemed to be working fine so hopefully tomorrow it may be happy again but in case it's not I'd love to know if anyone knows what may be causing this.
Thanks in advance.