Discuss the PrintMojo service and features. Please note: this is not an "official" PrintMojo sponsored forum, it is a peer to peer community for current and future PrintMojo members. Visit PrintMojo.
I did all the research weeks and months ago and decided that PrintMojo was my best option to do a few niche tees for a strong forum community I run.
I spent a lot of time working the storefront into the forum software and then more time on the designs, but as I get closer to placing an order it seems like the support at PrintMojo gets less and less responsive.
In fact, all week I've been checking on a support ticket, multiple times a day, and the "Live Support" has always been OFFLINE or AWAY.
Now I'm worried that sending them money might be a bad idea. I've had companies throw up bankruptcy B.S. before to avoid a refund. It's really hard to touch people out of state for small amounts.
Since the economy is dumping on everybody I'm worried about having money, stock and profit in someones hands I cannot touch.
Not that I know anything about PrintMojo as a company, how they're doing, whether they fired all the support staff, took a group vacation all week, or are always like this (although even in my limited experience of weeks they seem to have changed?!)
At least with a local store I could walk in and guess at how they're doing, whether they will be there next week, pick up all my shirts at once, etc. I haven't done any local research, I was really planning to go with PrintMojo.
So, any comments? Anywhere I could find out about how strong of a business PrintMojo is? This industry in general? Am I worried for no reason?
So, any comments? Anywhere I could find out about how strong of a business PrintMojo is? This industry in general? Am I worried for no reason?
Hi Jage, Nice to meet you. My name is Jamie. I am the Senior Accounts Manager for PrintMojo.com and I will be happy to answer all of your questions
We are not going anywhere anytime soon. We have spent the last 10 days upgrading our fulfillment facility with a sweet new location. We were at minimal office staff the entire time and I'm sure the online support was offline a lot during the move. We are all settled in and things are almost back to normal.
I'm glad to see the support ticket has been taken care of. We had a couple people at the SGIA show in New Orleans while your ticket was open and it looks like the person it was open with was attending the show. We are usually right on top of the support tickets with an average response time less than 24 hours.
I have grabbed your account info and will be e-mailing you in a few with my contact info as well as my Business cell in case you have after hours or weekend questions.
I've had my Printmojo store for over a year now and have nothing but good things to say about all of their staff that I've worked with. I, too, experienced somewhat slower responses during their move, but things seem back to normal. Also, I take this facility upgrade they've undergone as a positive sign that their business is doing quite well. Which is good for us as their clients!
Jamie I sent you some contact info. Look forward to hearing from you. Thanks.
Sounds good man! Your email with your contact info didn't come through yet, but I went ahead and resent over my direct contact information again. Let me know if you haven't received it yet.
How strong is PrintMojo? 
Re: How strong is PrintMojo? 
Re: How strong is PrintMojo? 
