 Re: Team Uniforms Deposits - what to do if a customer backs out?
We include a cancellation policy on our invoice and price list. First and foremost, we try make sure the deposit amount covers the cost of the apparel & necessary supplies. If the ordered in cancelled before production begins a restocking charge is deducted from the deposit. If the order is cancelled after production begins the full amount is still due. At this point, you have the deposit but can't force the customer to pay the balance unless you want to take them to court but remember, you're costs are actually covered from the deposit, you just be out of your time and profit. Most customers won't cancel if they have enough money invested in their deposit. That is one of the reasons why we also wait for checks to clear before ordering in anything and we have opted not to take personal checks unless it is from a customer we have an established rapor with. Not that it makes too much difference because we've had churches back out of deals and refuse to make good on their checks. If you have a deposit policy, stick to it, it will save you from some headaches in the end. | 
