dalessandro12

Quote: Originally Posted by matt98 I just saw this post and need to comment. New Milford sent me paper back in May and replaced it due to a defect. I was having the same problems with the new paper and they offered a credit. I asked for store credit (which I think is more than reasonable) and to return all unused paper (used 2-3 sheets total.). I asked for an update via email and got "done and sent." When I asked what was done and what was sent, they stopped replying to me. They've been intentionally ignoring my emails for months now and I've given them more than enough time to make things right and was willing to work with them. I highly recommend going to a more reputable business!

Yeah, when I emailed them to cancel my order I got a response "shipped".

I finally got an email response from John and I demanded an explanation. He said that he had "false" promises of a new shipment but none came through. He added that most of his customers were informed of the delay but I had not. He ended up taking an addition 25% off my already 28% order, which I appreciated, but I would rather spend my money with a company that has good customer service.

 

Reply With Quote