Rodney

Quote: o I email the company (tried calling four times and it went straight to voicemail each time)... I got a reply within a few hours (funny he can respond to emails but not calls)

You can answer email from anywhere (blackberry, iphone, home, etc), but you can't answer your office phone from anywhere. That might be why he asked to be called during business hours.

Quote: but he was clearly still around and just had no interest in actually answering the phone

I know it may seem like that, but it doesn't necessarily make it true. If he left the office, but still had his blackberry or cell phone that accepts emails, then he wouldn't have heard the phone call, but he would have gotten a notification via email. He may have wanted to reply to you quickly to let you know he got the email and when a good time to contact them was.

I know it can be frustrating getting a product that doesn't work, but we have to also be careful about spreading untrue info as facts.

Can you give us a followup to let us know how it turns out?

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