 Re: Tech support
I have an SWF. Mesa Distributors has by far the WORST excuse for a customer service department that I have ever encountered.
For starters, even though they're the West Coast distributor, their customer service department closes at 3:30 Pacific Time.
Their phone support is never available to take your call, you always have to leave a message. If you're lucky enough to get a call back on the same day, they're rude and incompetent. This goes for machine and software support.
It takes at least 3 days to get a tech out to the site.
The only up side to my experience with SWF Mesa Distributors is the tech that they sent out.
He was on time (well, he would have been if customer support had not sent him to the wrong address), knowledgeable, and helpful. I have called him directly a few times, and he walked me through my problem over the phone in no time. |