 Re: Taking Manufacturers To Court
I have had some of the same problems, and I've found some ways to work around them. There are several bugs in the FastArtist software, there are several bugs in the FastRip software and communication errors constantly. When I do small orders, I get great results, I've learned that I cannot depend on the machine to give me consistant results with larger orders (up to 72). I consider anything over 36, large. This is not a production machine, it's meant for onsey-twosey print on demand type things.
My machine tends to run 3-4 copies of a design fine, and then stop 3/4 on the way through on the underbase of the last copy. I just turn it off, start over, re-output to fastrip, and let it print over the exact spot again, however, you can faintly see the unfinished part underneath the print...
Also, the figures that US Screen provides for print times, cure times, etc are VERY padded. I doubled them initially in my head, as a worst case scenario, but it's more like triple or quadruple.
I am not SO unhappy that I'm ready to go to court, but I can definitely see something BAD happening in the near future. I'm wondering how I can protect myself from these things.
I definitely think US SCREEN is understaffed, they have quite a few customers with the same complaints (about not getting answers). I found these forums and users that own the same machines that we have to be the BEST resource for support, NOT the manufacturers. Hope this helps. Don't go to court just yet, utilize every other resource you have first, because let me tell you...in the long run, unless something really horrible happens, you're going to lose more money in court fees, and attorneys than it's worth. |