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The issue is that they are not always full of BS. Sometimes they just do not disclose everything. Or maybe they just let people believe that they can print lots of multi shirt jobs using the current PT system and white ink. I know of reps who lost sales to other companies just because the other company told the customer what they wanted to hear. Obviously if you know it is BS you wouldn't fall for it. | |  | |  | |
I don't think that's the issue at all in this specific situation.
I'm sure it could be an issue, in this specific instance, the rep was saying things that just weren't true. Not "letting people believe", but just (what seemed like ) flat out lying.
It doesn't really matter, from a customer's perspective, if the rep is going to lose his sale to another company. That's up to each rep to be truthfu about what they are selling.
Some people believe that
DTG is the answer to everything, but I don't think that's the case here.